SOT Clinical Case Manager

Job Overview

Founded in 1933, the IRC is a leading nonsectarian, voluntary organization providing relief, protection and resettlement services for refugees and victims of oppression or violent conflict. One aspect of the IRC is to assist refugees resettling in the United States. The IRC opened a Denver office in 2016 to provide reception and placement services to newly arrived refugees. The office is slated to resettle 600 refugees in the current federal fiscal year and serves a continuing caseload of 2,500 clients. Under a grant awarded by the Office of Refugee Resettlement (ORR), IRC in Denver serves survivors of torture (SOTs), providing holistic services to support survivors and their families in their rehabilitation from torture. Services include in-house case management, psychosocial support, and immigration legal services, as well as medical and mental health care through community partners. The SOT program also aims to enhance the community of care for survivors of torture through capacity building for service providers, policy makers and educational institutions. This includes ongoing service provider outreach and engagement efforts, as well as a multidisciplinary consortium that brings service providers together to learn, develop best practices, and provide peer consultation and support. The SOT program currently serves more than 150 torture survivors, most of whom are seeking asylum.

The SOT Clinical Case Manager is a core member of the IRC in Denver's Health and Wellness team, working to support clients directly and continually improving the SOT program. Drawing on the existing evidence base and local community resources, this position provides holistic case management services that are culturally appropriate, strengths-based, trauma-responsive, and client-centered. The SOT Clinical Case Manager regularly advocates access to quality care for participants, supports clients' comfort and confidence in navigating to and attending appointments, and provides regular support for clients to feel empowered to access resources and advocate on their own behalf. This position coordinates care across internal and external multidisciplinary service providers through referral pathways, resource development, and relationship building with community providers. The SOT Clinical Case Manager also performs administrative tasks, collects data, completes casefile documentation, monitors and evaluates program implementation and client progress, and assists in reporting on activities and outcomes for grant proposals and awards. In addition, the SOT Clinical Case Manager takes part in capacity building efforts to develop and deliver training for mainstream service providers and other stakeholders. They may also frame needs and inform development and delivery of responsive psychosocial support programming that supports SOT clients' capacity to integrate into the wider community, develop personal relationships, and build tangible stress management and trauma symptom coping skills. This position reports to the FSS and SOT Clinical Supervisor.

This is a fixed term position ending 9/29/2025, with the opportunity to extend.

Major Responsibilities:

Direct Services and Care Coordination

• Conduct eligibility determinations, perform intakes, and develop service plans with clients.
• Co-manage incoming referrals, waitlist, and screenings as well as relevant record-keeping processes.
• Using the Survivors of Torture Psychosocial Wellbeing Index - Short (SOT-PWI-S), complete assessments to capture baseline data on psychosocial health and well-being, triage services, and gauge client progress.
• Use motivational interviewing and other supportive techniques within a trauma-informed and strengths-based approach to assist clients in identifying goals and developing action plans.
• Provide comprehensive case management services, including addressing basic needs, assisting with applications for benefits and services, connecting clients to services, providing psychoeducation, and offering community orientation and education.
• Work with clients to complete consent forms and releases of information, activate referrals to service providers, and ensure warm handoffs to connect to community resources and social support networks.
• Assist clients in learning transportation routes, navigating to providers and addressing other barriers to accessing services, including barriers related to immigration legal status.
• Ensure linguistically appropriate services and advocate for language assistance with providers as needed.
• Complete regular follow-up on referrals, verify access to services and assess client progress.
• Engage in suicide and basic needs safety planning with clients as needed.
• Develop and facilitate responsive psychosocial support services programming.
• Participate in consultation and contribute to client care coordination meetings with internal and external service providers on an ongoing basis to ensure triage of needs and access to services.

Program Administration

• Enter client data, document program enrollment, record service case notes, and capture external provider data in a timely and accurate manner.
• Implement client satisfaction and progress surveys and integrate feedback into service design and delivery.
• Participate in ongoing monitoring and development of processes and systems related to program quality improvement, operations, and direct services.
• Contribute to program reports and support proposal preparation.

Community Capacity Building

• Conduct outreach to identify new providers and resources across all disciplines.
• Cultivate relationships with providers and resources to expand survivors' access to services.
• Educate providers on survivors of torture and related best practices in the interest of equipping them with the knowledge and skills to deliver appropriate services.

Other

• Fully engage in all program meetings, staff development activities, and training opportunities.
• Maintain high awareness of and attention to client confidentiality, HIPAA, and other rules and policies.
• Perform other duties as requested.

Job Requirements:

Education:

• Graduate degree in psychology, counseling, social work, or a related field required.
• Lived experience as a survivor, refugee, or immigrant highly valued.

Work Experience:

• 3+ years of case management experience in a multicultural social services environment, ideally with refugees, highly traumatized populations and survivors of torture or violence.
• Highly flexible, creative, and comfortable with ambiguity; willing to adapt within a program that is evolving.
• Ability to clearly communicate needs to supervisor and team and navigate a multicultural environment.
• Fluency in written and spoken English; proficiency in one or more client languages preferred (including but not limited to Arabic, Kiswahili, French, Spanish, Farsi, and Russian).
• Demonstrated ability to work independently, solve problems and exercise sound judgement.
• Ability to manage time effectively and prioritize competing demands.
• Commitment to working collaboratively with others to promote a positive culture that reflects IRC's core values of service, accountability, integrity, and equality.
• Strong computer proficiency, including MS Office, internet applications and case management databases.
• Ability and willingness to drive 12-passenger van as needed.
• Must have a valid driver's license, reliable and insured vehicle, and ability to travel locally frequently.

Working Environment:

• A combination of standard office environment and time in community-based locations.
• Occasional domestic (non-local) travel required; up to 10%.
• Occasional weekend and/or evening work required.

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.

In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12 month time period.