Customer Onboarding Specialist

Zoetis, Inc
United States, Michigan, Kalamazoo
Nov 23, 2024
States considered: Role Description The role of a Precision Animal Health (PAH) customer onboarding specialist (COS) is providing an exceptional onboarding and first order experience. They will facilitate training and education on the genetics product lifecycle as well as assistance accessing system associated with the Zoetis ecosystem (Account Creation, SearchPoint, BillPay etc.). Impeccable customer experience is top priority. Position Responsibilities Promote an Excellent Customer Experience by quickly and efficiently onboarding customers into the Zoetis Ecosystem (Account Creation, SearchPoint, BillPay, etc.) 'Delight the Customer' by educating them on the product testing lifecycles and set appropriate expectations. Provide efficient and enthusiastic interactions. Ensure that the customer has a positive first order experience. Follow up after first results are received and ensure the customer has a goal - connect with appropriate technical or sales support as necessary Actively listen to a customers' goals to identify the correct Zoetis products to achieve a positive outcome for our customers. Manage multiple tasks simultaneously in a fast paced, high-volume environment, with minimal supervision and high attention to detail Develop and maintain a relationship with the Zoetis Customer Master Data team Document customer interactions according to standard procedures in support of efforts to provide a consistent, high-quality customer experience Consistently achieve departmental performance requirements Teamwork - share, collaborate and act as a team player. Organizational Relationships This position requires communication with external customers and the field force (ABM, DPS, TBM) Collaborate with other pillars of the PAH customer experience team and broader Zoetis Master Data. Education and Experience Undergraduate degree (BS/BA) preferred 2 years customer experience knowledge of beef and or dairy operations is preferred Technical Skill Requirements Excellent written and oral communication skills Previous training/onboarding experience preferred Proficiency in PowerPoint, Excel, and Word applications Experience using a CRM (TouchPoint preferred) Full time Regular Colleague Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search. Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at zoetiscolleagueservices@zoetis.com to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of "@zoetis.com". In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.