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Sales Support Coordinator

Spectraforce Technologies
United States, New Jersey, Clifton
Jan 14, 2025
Title: Sales Support Coordinator

Location- NJ_Z99_1 Insights Drive, Clifton NJ 07012

Duration: 5+ months

Shift: 9-5 Mon-Fri

Summary:

Facilitate smooth client set up process to ensure accuracy, efficiency, and client satisfaction. Support field sales; designed to increase the field representatives' client interactions

Responsibilities:

  • Acts as support for Commercial Sales Representatives; submits and monitors progress of incoming requests associated with both existing and new business.*
  • Obtain any missing information required to complete the entry of data required for the start-up of new accounts including demographic information, pricing, credit history, connectivity requests, supply orders, custom profiles, client defined reflex requests, agreements, custom requisitions, and phlebotomy services.*
  • QC entry into lab and billing system for all new accounts.* Create & maintain client files for audit purposes
  • Monitor approval turnaround time for new client start-up process, request any additional data required to obtain approval and communicate status to commercial sales representatives.
  • Facilitate and process demographic, pricing, connectivity requests and billing adjustments for existing customers submitted by Commercial Sales to increase the productivity of the commercial sales representatives.
  • Assist Customer Solutions Specialist in the process of new account set up and onboarding.
  • Completes other duties and responsibilities as assigned by the supervisor


Principal Decisions:

  • Describe the most important decisions that are made in the course of doing the job.
  • Ensure complete and accurate information received from Commercial Sales to establish new client account.
  • Determination of appropriate response to commercial sales representative or client complaints.
  • Maintenance of complete and accurate records of all communications.
  • Understands legal and compliance guidelines on account set up and subsequent changes by specialty


Required Skills:

  • Strong PC skills including Excel, Word, Power Point, and Access
  • Strong communication skills
  • Solid organizational skills
  • Ability to work in a team environment
  • Customer Focused
  • Action Oriented
  • Attention to Detail
  • Ethics and Values
  • Functional Technical Skills
  • Perseverance


Qualifications:

  • Education and experience required.
  • High School Diploma required. BA/BS preferred.
  • 2-3 years technical, billing, or customer support experience

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