Patient Navigator - Williams Syndrome & Down Syndrome

Provides personalized navigation services to patients and families in the Williams Syndrome and Down Syndrome Programs, ensuring seamless access to medical and psychosocial care by coordinating appointments, managing transitions, and connecting them to essential resources. Collaborates with healthcare providers and administrative support to facilitate comprehensive and patient-centered care.

Schedule: Full-time, exempt

Location:

The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it. Welcome to Nationwide Children's Hospital, Where Passion Meets Purpose.

Here, Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We are seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission.

We're 16,000 strong. And it takes every one of us to improve the lives of the kids we care for, and the kids around the world we'll never meet. Kids who live healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere.

Ask anyone with a Nationwide Children's badge what they do for a living. They'll tell you it's More Than a Job. It's a calling. It's a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere.

Nationwide Children's Hospital. A Place to Be Proud.

* Collaborates with physicians, medical team members, and families to develop and implement comprehensive care plans, ensuring patients receive appropriate medical and psychosocial care.
* Provides personalized navigation support to patients and families, helping them move through the healthcare system and addressing immediate needs in real time.
* Connects families to resources that address social determinants of health and accommodate specific cultural and linguistic needs.
* Assists patients and families with scheduling multidisciplinary appointments, coordinating logistics such as appointment reminders, transportation, and housing.
* Manages administrative functions, including preparing and maintaining records and case files, obtaining prior authorizations, and supporting program-related data collection and management.
* Serves as the primary point of contact for patients and families, answering incoming calls, scheduling appointments, and providing frontline support for patient questions with referrals to appropriate care providers.
* Monitors and manage transitions between settings, caregivers, and providers, providing follow-up across the continuum of care and participating in care planning meetings.

Education: Bachelor's Degree in health care, public health, social work, or related clinical field, or equivalent education and experience, required.

Certifications: Active BLS certification, preferred.

Skills:
* Effective verbal and written communication and interpersonal skills.
* Effective analytical, problem solving, and critical thinking skills.
* Excellent time management and prioritization skills.
* Attention to detail needed to operate accurately and effectively.
* Proficiency with MS Office and electronic medical record documentation and/or reporting.
* Comfort with working with special needs patients.

Experience:
* Two years of experience in healthcare or medical research, preferred.
* Experience working with people with Williams syndrome or Down syndrome, preferred.

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individual so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision.

EOE M/F/Disability/Vet