Technician, Sports Broadcast Operations Center

SiriusXM Radio, Inc.
United States, New York, New York
Nov 20, 2024
Who We Are: SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are. This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXM's vision to life every day. SiriusXM is the leading audio entertainment company in North America, and the premier programmer and platform for subscription and digital advertising-supported audio products. SiriusXM's platforms collectively reach approximately 150 million listeners, the largest digital audio audience across paid and free tiers in North America, and deliver music, sports, talk, news, comedy, entertainment and podcasts. Pandora, a subsidiary of SiriusXM, is the largest ad-supported audio entertainment streaming service in the U.S. SiriusXM's subsidiaries Simplecast and AdsWizz make it a leader in podcast hosting, production, distribution, analytics and monetization. The Company's advertising sales organization, which operates as SiriusXM Media, leverages its scale, cross-platform sales organization and ad tech capabilities to deliver results for audio creators and advertisers. SiriusXM, through Sirius XM Canada Holdings, Inc., also offers satellite radio and audio entertainment in Canada. In addition to its audio entertainment businesses, SiriusXM offers connected vehicle services to automakers. How you'll make an impact: Responsible for ensuring the quality of our service, managing the broadcast routing and scheduling of audio and associated metadata content for SIRIUS XM Satellite Radio's channels across multiple distribution platforms, with a focus on play by play sports broadcasts. You will work closely with other talented SiriusXM Broadcast Technicians in one of our Sports Broadcast Operations Centers (SBOC). What you'll do: Work shifts as business needs demand in our 24/7/365 operations centers, ensuring successful live broadcast of sports play by play events to SiriusXM customers. Respond to technical alarms from the various systems in the SBOC quickly to restore signals. Quality Control broadcast automation playout, anticipating and correcting errors. Scheduling play by play events in traffic and automation systems. Understanding and control of broadcast acquisition and distribution technology (IP, Satellite), baseband and network broadcast signal flow, and broadcast troubleshooting. Real time control of systems producing content for the broadcast channels (satellite and web), including digital audio workstations, automation systems and digital audio routing systems. Collaborate with other departments such as Programming and Broadcast Engineering to identify and escalate issues, and address the needs of channel programmers (talent and producers). Interface with third party providers regarding play by play broadcasts. Work with Programming Sports Board Operators (providing informational packets, checking in and out of broadcasts) to successfully broadcast live events. Accurately ticket all on-air incidents using established procedures. Follow departmental workflows as directed by management. Stay alert and engaged, delivering a premium customer experience. Assist in testing new software and hardware, and help with development of documentation ensuring all processes and procedures are detailed to integrate any new systems, components, or broadcast requirements. Take initiative and suggest improvements to operational processes. What you'll need: BS/BA Degree and/or equivalent combination of education and experience preferred. 2 or more years' experience in broadcast operations. Familiarity with digital audio editing, quality control, broadcast automation and digital routing. Excellent time management skills, with the ability to prioritize and multitask, and work under shifting deadlines in a fast-paced environment. Working on-site during weekends and holidays is required, with potential to adjust work schedule to meet business needs. Good interpersonal skills and ability to interact and work with staff at all levels. Strong organizational abilities and attention to detail. Excellent written and verbal communication skills. Ability to work independently and in a team environment Capable of making good decisions quickly and independently. Ability to project professionalism using all company communication methods. Ability to handle multiple tasks in a fast-paced environment. Positive attitude and strong work ethic. Commitment to "internal client" and customer service principles. Willingness to take initiative and to follow through on projects. Spelling, grammar, proofreading and editing skills. Must have legal right to work in the U.S. Familiarity with broadcast automation systems. An understanding of digital audio routing systems. Some technical knowledge of satellite, IP Codec, TS over IP and other broadcast technologies. Ability to understand broadcast audio and metadata signal flows and use this knowledge to identify issues and troubleshoot outages. Strong familiarity with Slack, Zoom, and email communication principles. Knowledge of Google Enterprise Suite (Docs, Sheets) and MS-Office Suite (Outlook, Word, Excel, PowerPoint, Access). Familiarity with Service Now or other incident management software. An understanding of broadcast system alarm logs. At SiriusXM, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. We expect the base salary for this position to be in the range of $67,000 to $95,000 and will depend on your skills, qualifications, and experience. Additionally, this role might be eligible for discretionary short-term and long-term incentives. We encourage all interested candidates to apply. Our goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws. The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice R-2024-10-35