Senior Retail Loan Collector

In this role, you'll be proactively reaching out to customers who are at risk of missing payments to help them arrange their loan or delinquent tax payments. You'll be managing and working to resolve cases involving long-term delinquent or distressed loans, as well as negotiating high-risk accounts that are over 90 days past due, all while following set timelines and meeting regulatory and investor requirements. You'll also collaborate closely with the servicing team to address any service-related questions or issues that come up. This position does not focus on loss mitigation efforts.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Required Education and Experience

• Bachelor's Degree or equivalent experience.
• A minimum of 2 years' experience in collections.

Preferred Education and Experience

• Experience with FNMA mortgages from collecting payments through workout options such as: modifications, deed-in-lieu, short sales, repayment plans, etc.
• Comprehensive knowledge of resolution strategy and the ability to identify cash flow potential in order to reduce risk and control delinquency.
• Experience with skip-tracing and charged-off debt collection.
• Experience in loan servicing in a bank environment.

Position Expectations

• Review daily delinquency reports and contact customers regarding payments
• Follow up on missed payment arrangements and other borrower commitments directly with the customer and document the communication.
• Analyze the extent of the potential loss created by the troubled loan, identify the problems and provide meaningful input into the plan for resolving the problems.
• Create and track standard repayment agreements while maintaining focus on directed calling campaigns and skip tracing events.
• Contact customers to pursue workout or other default resolution options.
• Identify resolutions such as forbearance agreements, loan modifications, short payoffs, deeds in lieu of foreclosure and legal settlement.
• Pursue default resolution options on loans that are in a delinquent, foreclosure, bankruptcy and/or claims status.
• Make recommendations to management for approval or denial of loan resolution strategies as necessary.
• Work directly with customers to set up/resolve issues with on-line or auto withdraw payments
• Monitor and track delinquent loans for all investors and report on regular schedule/when needed.
• Work with CRM support group to create and maintain servicing/collections reporting needed to effectively manage processes and reduce risk
• Monitor that all collection policies/procedures are being created, updated and followed.
• Onboard new servicing and collection vendors as needed
• Track, manage and assist in selling REO