Customer Experience Intern - Summer 2025

Applications for this internship are open through February 7th, 2024. We plan to conduct interviews once applications close.

All about us

You likely know us as an insurance company, but that's just a portion of what we do. Hundreds of thousands of North Dakotans trust us to provide them with personalized service and unmatched access to care. It's a mission we take seriously.

We also work with entities throughout the state to challenge the cost and complexity of health care in North Dakota. This uncompromising goal requires caring, innovative people who are ready and willing to help create a new level of health and well-being in North Dakota and beyond.

Work environment

This opportunity is located within our Fargo, North Dakota office location. We empower our employees to find a work style that is best for them. Learn more at Life at Blue | BCBSND.

This internship would begin in May 2025.

Pay information

• The estimated pay range for this role is $15.00 - $20.00/hour. Offers to top candidates are based on various factors such as previous experience and level of education completed.
• Pay Level: 014

A day in the life

The Intern position is a formal training/development position with specific responsibilities within a defined functional area. Each intern has an individual work plan outlining specific duties and projects for the duration of the internship as well as overall goals for the internship period. A designated mentor will provide supervision, guidance and support.

Your responsibilities will include

• Job responsibilities are outlined in an individual work plan for each intern position; however, assignments will generally include the following types of job duties:
  
  
  
  • Coordinating training activities including participant enrollment completion status.
  • Researching or gathering information in support of other staff or projects.
  • Reviewing and summarizing Voice of Customer (VOC) data.
  • Verifying the accuracy of information, reconciling data and identifying inconsistencies.
  • Developing spreadsheet(s) or dashboard(s), inputting data and identifying trends.
  • Preparing draft presentation material.
  • Creating content or preparing informational material for internal or external clients.
  • Assisting in coordinating member outreach touchpoints.
  • Assisting in planning events or program rollout.
  • Participating in training activities.
  
  
  
  
• Demonstrates professional workplace behaviors, is punctual and presents an appropriate appearance. Respects company policies and demonstrates ethical conduct.

What you need to succeed

• Currently completing post-secondary studies in a specified field or a recent graduate with a degree in Sales, Marketing, Communications, Business Administration or a related field.
• Possesses strong written and verbal communication skills.
• Organized and attentive to detail.
• Ability to take initiative in a team environment.
• Collaborates with team members, mentors, and leaders within the organization.
• Coachable with a highly motivated work ethic.
• Basic Microsoft Office skills.

Equivalent combination of education, experience or training determined to be acceptable by Human Resources may be substituted, unless regulated by contract or program standards

Benefits and perks

• Encouraged paid time off including paid holidays.
• 4 hours of paid volunteer time with a $200 donation to a charity of your choice upon completion of all volunteer hours.
• Employee recognition, community initiative events and yearly company outings.
• Workplace flexibility offering different options for working arrangements and the freedom to make time for important commitments.
• 401k eligibility.

Equal opportunity employment

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individual with Disabilities, as well as Sexual Orientation or Gender Identity.

For questions, please email careers@bcbsnd.com.

This job posting will be closed 2/7/2025 at 8:00 a.m. (CT). No further applications will be considered.