Guest Service Agent-Luggage Department

The Luggage Delivery Dispatcher assures passenger luggage is delivered by coordinating the pick-up and delivery of the luggage between the airline and the passenger. The dispatcher may be required to pick up luggage daily from the airport, coordinate a delivery schedule, assign luggage to drivers and assure the delivery schedule is met.

This position will perform associated administrative duties including customer service and customer billing.

This is a physically demanding position which requires on-the-job security training and the ability to recieve all applicable airport security badges.

• Coordinates availability of drivers with the delivery schedulle
• Dispatch baggage delivery routes efficiently and with a focus on meeting service levels
• Provides safety guidelines when issuing operating instructions
• Perform airport baggage sweeps
• Billing and customer service
• Regular communication with airline staff and independent contractors
• Knowledge, Skills and Abilities Required to Perform Essential Functions

• Must be at least 18 years of age
• Be authorized to work in the United States
• Must be able to clear a background and drug screen
• Must be able to lift up to up to 75 lbs consistently throughout the shift
• Experience in customer service preferred
• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation to effectively communicate with internal and external customers
• Complete all required training including airport compliance
• Able to obtain an airport badge
• Must successfully pass the pre-employment criminal background screening.
• Must pass pre-employment Drug Testing process.
• Needs to be familiar and comfortable with computers.
• Able to work in fast paced, high volume active guest service environment.
• Baggage Dispatch experience preferred
• Experience in route planning preferred
• Ability to work in a high pressured environment
• Ability to multi-task and resolve operational situations
• Knowledge of the metropolitan area
• Strong computer and organization skill
• Excellent communication skills
• Available to work weekdays and weekends, night and day shift

Appearance Guidelines

Employees are expected at all times to present a professional business-like image, even when working behind the scenes. It is the policy of the Company that each employee's dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Company's business standards.

• For all male employees a fully grown in, well-maintained mustache, beard or goatee is permitted
• Facial hair must be neatly trimmed at one-fourth of an inch in length and may not present an unkempt appearance
• No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management.
• Clean & well-maintained approved uniforms must be worn on shift
• Additional requirements as specified by management