SCM Operation Agent- Documentation

RESPONSIBILITIES

• Own all solution Operations activities under file management for the customers under purview.
• Manage Shipping Instruction, FCR/HBL/Bill issuance
  • Co-ordinate with Customer Service and Data team to send FCR/HBL to Shipper
  • Follow-up Shipping Instruction to Carrier and validate Carrier Bill of Lading
  • Inform Counter that FCR/HBL is ready for issuance
• System update, ASN management and Documentation
  • Co-ordinate with Data team to ensure MODS is updated properly in timely manner
  • Monitor ASN, AMS/ACI/ISF/ENS quality and timeliness
  • Receive Shipping Document, validate and dispatch document in due course
  • Monitor vendor performance related to documentation
• Operational Finance
  • Request GSC to create invoice and dispatch the same to Customer/ Customer Service, resolve invoice queries
  • Request GSC to create PO and follow-up payment to supplier, resolve supplier Invoice queries & report
  • incorrect invoices to Customer Service
  • Manage overdue invoices and escalate to CS whenever applicable
  • Update ICB and follow-up payment
• Other Key Responsibility
  • Troubleshoot and resolve operational issues / escalations
  • Monitor corrections required and data quality in invoice
  • Support customer service in customer query resolution and exception handling

WE ARE LOOKING FOR

• Graduated from relevant majors in Logistics/Supply Chain/Business.
• 6 months of working experience preferably in Ocean freight/SCM industry or Documentation.
• Good command of spoken and written English. Good skill of computer.
• Good communication skills and the ability to communicate confidently
• Customer-minded attitude is required.
• Hard-working and careful.

Team player - Works together with others in the business unit to achieve results, fosters teamwork