Business Systems Analyst I

For more than a century Ottobock has pursued the mission of helping people living with limb loss or mobility challenges regain or maintain their freedom of movement. We do this through the development of leading prosthetic, orthotic and wheelchair innovation and an unwavering commitment to delivering superior patient care experiences. As a growing healthcare company, we continue to invest in both our people and new service offerings. With more than 8,000 employees worldwide and 1,100 across North America, we are dedicated to advancing the O&P industry and improving the lives of the people served by it.

We are looking for a Business Systems Analyst to support our patient care clinics in North America. Applicants must be located in the central time zone and position will be hybrid if employee resides in the Austin, TX area.

The position plays an important role in maintaining current systems and supporting implementations of new application projects. This role is responsible for supporting the transition of new applications or releases to operations, including testing and validating of applications as an important part of IT services. Working closely with the IT operations and infrastructure teams, the business system analyst will further ensure that required knowledge is identified, supported and trained for the ongoing day-by-day operational management of applications.

• Provide additional Level 1 application support for the various applications being used and provide direct line support for the current applications supporting patient care: SAP B1, OPIE, and other business related software applications and business processes.
• Analyze and resolve production issues submitted by application users.
• Work with different business units in multiple locations to identify, develop/procure and execute solutions.
• Support rollout of new IT solutions in compliance with existing standards and guidelines.
• Assist with monitoring and maintaining project schedules and progress toward final solution and results.
• Work with the helpdesk to provide Level 1 support for applications where applicable.
• Work with IT team located in several locations.
• Assist with writing documentation and conducting various trainings for system users on applications, as needed.
• Be able to learn new application, as needed.
• Be able to work independently and other duties as assigned.
• Work in accordance with IT security best practices and adhere to Ottobock network security policies.
• Up to 15% travel requirements.

• 3+ years' experience in a Business Systems Analyst role
• 2+ years' experience providing production support
• 2+ years' experience with ERP solutions, preferred
• 2+ years' experience with SAP Business One, preferred
• 2+ years' experience with project management, governance and budgeting, preferred
• Experience with Patient Management Systems or Hospital Systems, preferred
• Experience with introducing and implementing standard business processes
• Strong business process knowledge, analysis and visualization
• Ability to learn and support new systems and applications quickly
• Ability to provide technical training to end users
• Management of external providers
• ITIL Foundations v3 certification preferred
• Proven facilitation skills across multiple business disciplines, organization levels and geographies

• Medical
• Vision
• Dental
• Health savings accounts with employer contribution
• Flexible spending account options
• Company-paid life insurance policy
• Paid time off
• Company holidays
• Floating holidays
• 100% company-paid short & long-term disability
• 401k match up to 3.5%
• Paid parental leave