Commercial Loan Servicing Manager

POSITION: Commercial Loan Servicing Manager

Summary:

At Cambridge Savings Bank, our purpose is to have a positive impact on our customers, employees, and community's financial well-being. We are committed to exceeding expectations, having a strong commitment to diversity and inclusion, and fostering a highly collaborative and customer centric environment. As the Commercial Loan Servicing Manager, you will be responsible for the development, quality, and overall management of Loan Servicing for Commercial Lending. This includes commercial and small business loan products serviced within the bank's core system. Develop and implement effective departmental strategies that align with the business lines strategic objectives, including growth, efficiency improvements and project initiatives. Ensure department objectives are accomplished and compliance with regulations is maintained. Maintain on-going, effective communication with senior management of all lending areas regarding operational and customer impacted issues.

Key Result Areas:

• Responsible for reconcilement of assigned General Ledger accounts and subsequent follow-up of all items to ensure timely resolution, for the bank and subsidiary companies.
• Effectively manage and coach the Commercial Loan Servicing team to maximize performance and align with the strategic objectives of the Bank, ensuring compliance with regulations and Bank Policies. Provide training, career development, and direction as needed.
• Monitor and ensure that all incoming internal and external customer service requests are prioritized and completed accurately in "best in class" manner.
• Maintain high level working knowledge of core loan system and administer internal system processes in order to service loans efficiently in accordance with Bank guidelines.
• Continuously assess and evaluate servicing processes, technologies and procedural requirements for the department; work closely with key partners seeking ways to improve the operating efficiency of the department and implement the same. This includes leveraging the Bank's robotics process automation (RPA) tool and contributing as a key stakeholder in the loan operating system (LOS) implementation.
• Responsible for audit result responses and implementations, including the coordination with appropriate departments regarding communication resulting from audit and or compliance regulation amendments.
• Manage the servicing of non-performing loans to ensure they are properly reported per the Commercial Lending Policy and FDIC rules.
• Contribute to the effective team management of all bank problems, issues and opportunities.
• Establish and maintain effective working relationships with colleagues and customers.
• Perform additional duties as required.

Qualifications:

• Associates degree preferred, or 10+ years commercial loan servicing experience.
• 8+ years loan servicing experience in commercial lending, preferred.
• 3+ years' management experience.
• Strong knowledge of corporate and commercial real estate documentation, as well as various commercial loan products including but not limited to construction, term, demand line of credits, letters of credit, asset based lending, master commitments, SWAPs and Industrial Revenue Bonds.
• Strong understanding of the commercial lending life cycle including credit, administration, servicing and post-closing.
• Demonstrated experience with commercial and mortgage servicing core systems.
• Strong accounting skills preferred along with strong communication, customer service and interpersonal skills.
• Ability to creatively address business issues relating to loan servicing within the confines of the established system process.

The above description covers the most significant major responsibilities but does not exclude other occasional responsibilities and accountabilities the inclusion of which would be in the conformity with the major purpose of this job.

Location:

Hybrid/Waltham, Massachusetts

About Cambridge Savings Bank:

Cambridge Savings Bank is a full-service banking institution with over $7 billion in assets. As a mutual bank, CSB is committed to improving the quality of life of our employees, customers, and the communities we serve. One of the oldest and largest community banks in Massachusetts, Cambridge Savings Bank offers a full line of individual and business banking services across a robust Massachusetts-based branch network and through digital banking solutions for commercial, small business and consumer customers. In March 2023, Kroll Bond Rating Agency affirmed CSB's investment-grade rating, reinforcing the bank's position as a reliable business lender. To learn more about how CSB can meet your needs, visit us at cambridgesavings.com, or better yet, come meet us to help you make the most out of your banking relationship. Member FDIC. Equal Housing Lender. NMLS # 543370

Cambridge Savings Bank is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.

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