Dining Server

For more than 150 years, Simpson has met the changing needs and desires of Philadelphia area seniors from diverse backgrounds. A not-for-profit family of services, Simpson House, Simpson Meadows, Jenner's Pond, Simpson Gardens I & II, and Simpson Midtown, as well as Simpson Home Care. Our loyal and long-term staff is full of caring professionals who truly love what they do.

Simpson provides residents with a lifestyle that includes on-campus conveniences, services, and amenities such as casual and fine dining venues, beauty salons, fitness centers, security, healthcare, activity programs, and much more. Our employees are inspired by a culture of Loving-Kindness, and we are fully committed to appreciating the array of backgrounds and talents demonstrated by our employees.

Simpson is looking for a Dining Room Servers to join our dynamic team. If you are looking for a challenging opportunity to showcase your unique skills in the Personal Care industry, get in touch with us to discuss how you can join our team. Look at the details below for the position.

POSITION DETAILS

As a Dining Server in our senior living facility, your primary responsibility is to provide excellent dining service to residents in a courteous, efficient, and professional manner. You will be responsible for ensuring that residents have an enjoyable and pleasant dining experience while adhering to dietary restrictions and individual preferences. Your role is crucial in creating a positive atmosphere and fostering a sense of community within the senior living environment.

This is a perfect position for high school students looking for an after-school job.

Hours:

• 4:00p-Close (6:00-6:30p)
• Flexible schedule
• Every other weekend
• Occasional Holidays

Duties/Responsibilities:

• Dining Service: Take food and beverage orders, serve meals, and assist residents with menu choices. Ensure timely delivery of meals and provide prompt table service. Clear tables, sanitize dining areas, and reset tables for the next meal.
• Customer Service: Interact with residents in a friendly and respectful manner, addressing their needs and concerns. Provide personalized attention, catering to individual dietary requirements, and accommodating special requests.
• Menu Knowledge: Familiarize yourself with the daily menu, including ingredients, preparation methods, and portion sizes. Explain menu options, answer questions, and make recommendations based on residents' preferences and dietary restrictions.
• Dietary Restrictions: Work closely with the dietary department to understand residents' specific dietary restrictions, allergies, and preferences. Ensure that meal orders are accurately communicated, and appropriate food substitutions are made when necessary.
• Sanitation and Safety: Adhere to food safety and sanitation guidelines at all times. Maintain cleanliness and organization of dining areas, including tables, chairs, service stations, and equipment. Report any safety hazards or maintenance issues to the appropriate personnel.
• Team Collaboration: Collaborate with the culinary team, kitchen staff, and other dining servers to ensure smooth operation of the dining services. Communicate residents' feedback and requests effectively to the appropriate parties.
• Resident Engagement: Foster a welcoming and inclusive dining environment by engaging in friendly conversations with residents. Build relationships, learn their preferences, and create a positive dining experience that promotes socialization and a sense of community.
• Special Events: Assist with the planning and execution of special events and themed meals within the senior living facility. Decorate dining areas, set up buffet stations, and provide additional support as needed during these events.
• Other duties as assigned.

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications relevant to the job

Core Competencies for a Dining Room Server in Senior Living:

• Customer Service: Demonstrating exceptional customer service skills and a genuine desire to serve seniors with respect, kindness, and patience. Understanding and meeting residents' needs and preferences, including dietary restrictions and personal preferences.
• Communication: Possessing strong verbal communication skills to effectively interact with residents, their families, and team members. Listening attentively, conveying information clearly, and responding appropriately to questions, concerns, and feedback.
• Menu Knowledge: Acquiring a thorough understanding of the menu, including ingredients, preparation methods, and nutritional information. Being able to provide accurate and helpful explanations of menu items, make recommendations, and assist residents in making informed choices.
• Attention to Detail: Paying close attention to details to ensure accurate order-taking and precise delivery of meals. Being mindful of specific dietary restrictions, portion sizes, and individual preferences, and taking proactive steps to accommodate them.
• Time Management: Possessing effective time management skills to handle multiple tasks and prioritize responsibilities efficiently. Maintaining a smooth flow of service by ensuring prompt and timely delivery of meals while managing various requests and demands.
• Teamwork and Collaboration: Working well within a team environment, communicating and collaborating effectively with other dining servers, culinary staff, and supervisors. Assisting colleagues when needed, coordinating efforts to provide seamless service, and contributing to a positive work atmosphere.
• Adaptability: Being flexible and adaptable in a dynamic and evolving senior living environment. Adjusting to changes in dining schedules, menu items, and resident preferences while maintaining professionalism and a positive attitude.
• Problem Solving: Demonstrating problem-solving skills to address any issues or challenges that may arise during meal service. Resolving conflicts, handling complaints or special requests, and seeking assistance or guidance when needed.
• Hygiene and Safety: Following strict hygiene and safety protocols in handling food, maintaining cleanliness in the dining area, and adhering to food safety regulations. Identifying and promptly reporting any safety hazards or maintenance issues.
• Empathy and Compassion: Displaying empathy, compassion, and understanding towards seniors, recognizing their individual needs and treating them with dignity and respect. Creating a warm and welcoming atmosphere that promotes socialization and a sense of belonging.

These core competencies are essential for a dining room server in a senior living setting to provide exceptional service, enhance residents' dining experience, and contribute to a positive and supportive community environment.

Work Environment:

Retirement community providing service to senior adults in independent, assisted and skilled nursing community.

Physical Requirements:

Walking, standing, bending and sitting for extended periods. Minimal 25-pound lifting requirement.

Equipment/tools/machines used in performance of this job: Robot AI Server Assistant

Education or Degree Required: Enrolled in High School or High School Diploma Must be at least 15 years of age.

Related Skills and Experience:

• Previous experience in food service or customer service roles is preferred.
• Knowledge of safe food handling practices and sanitation standards.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Patience, empathy, and a genuine interest in working with seniors.
• Physical stamina to stand, walk, and lift trays or equipment as required.
• Flexibility in working various shifts, including weekends and holidays.

Working as a Dining Server in our senior living facility can be a rewarding experience as you contribute to the well-being and satisfaction of residents. Your role plays an essential part in creating a positive dining experience that enhances their quality of life and fosters a sense of community within the senior living environment.

Simpson Benefits (FT employees, Part-Time are eligible for some benefits)

• Health Plan (BCBS)
• Plans include access to MDLive virtual care.
• Dental Plans
• Vison
• 403(b) Retirement Plan w/matching
• Generous Paid Time Off (PTO) Plan
• Company Paid Life Insurance
• Company Paid AD&D
• Company Paid Long Term Disability
• Tuition Reimbursement
• Health Savings Account
• Flexible Spending Account
• Short Term Disability
• Pet Insurance
• Critical Illness
• Accident Insurance
• Hospital Indemnity
• Company Paid Holidays
• Employee Assistance Program

Simpson is proud to be an EOE employer M/F/D/V. We maintain a drug-free workplace. We do not discriminate in services or employment based on race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, past or present receipt of disability-related services or supports, marital status, veteran status, or any other class of persons protected by federal, state, or local law.

Diversity, Equity and Inclusion at Simpson

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization.

As a business imperative, every person at Simpson has the responsibility to create and sustain an inclusive environment. Inclusion and diversity are fundamental to our culture and core values.

Our rich diversity makes us more innovative and more creative, which helps us better serve our residents and our communities.

COVID-19 and Influenza considerations:

Simpson is a Mandatory Influenza Vaccination Employer if you are offered employment proof of influenza vaccine is required (October-March) unless you request and receive an approved medical or religious exemption from Simpson. COVID-19 Vaccinations are suggested but not required at this time.