Case Manager

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.

The Colorado Coalition for the Homeless seeks a Case Manager to be responsible for the delivery of comprehensive, intensive, clinical-based case management for adults experiencing chronic homelessness involved in the Housing First and Assertive Community Treatment (ACT) services program. Services are based on motivational interviewing, stages of change, strengths-based case management, housing first, and trauma-informed care. The position will provide outreach services, referral and linkage with mainstream services and housing, and crisis intervention for program clients. This position is located at 2100 Broadway, Denver, Colorado 80205 and reports to the Housing First Program Manager.

NOTE: In order to ensure that our consumers receive the best possible care the candidate chosen to fill this position will be required to complete our internal credentialing and privileging process prior to a start date. The credentialing and privileging timeline is dependent on the selected candidate's submission of documents necessary for clearance. Please note that a start date will be scheduled once credentialing and privileging is complete.

Coalition Benefits

Essential Job Functions

• Provide strengths-based case management, specifically housing placement and support, to homeless individuals with disabilities including substance use and significant primary and mental health care needs.
• Assists with connection to mainstream resources including health, mental health, and substance use treatment.
• Advocates for the needs of individual clients as well as for systemic change, whenever needed for the overall benefit of homeless individuals.
• Accepts referrals internally from the Housing Intake and Placement Team as well as externally from the Denver Street Outreach Collaborative, and the statewide Coordinated Entry process and works collaboratively with staff of all agencies to provide high-quality service. Reports back to referral source in a timely fashion to inform them of client disposition and additional services needed.
• Communicates clinical assessments, interventions, and ongoing client contact through timely, thorough recordkeeping, route slips, contact forms, and verbal communication.
• Works with primary clients, as well as team clients, related to service planning, documentation of progress, service tracking, and outcome evaluation.
• Monitors client progress by regular, ongoing contact with individuals receiving services and contact with collaborative service providers both external and internal to CCH .
• Transports clients using a CCH vehicle or an approved personal vehicle.
• Collaborates and coordinates with internal and external programs to facilitate client referrals and to ensure continuity of care. Serves as a liaison with collaborating agencies and other teams within the organization, establishing and maintaining effective working relationships with organizations and groups providing services to our target population.
• Assists others with work that needs to be done at moments of urgency or crisis.
• Must carry a cell phone and be accessible when in the field to the program clients and community partners.
• Navigates the Social Security, Medicaid, and Medicare systems on behalf of or with clients.
• Completes Medicaid authorizations, HMIS data entry, as well as any other reporting requirements necessary to obtain, and sustain funding and provide services for individuals served.
• Meets formally with the Program Manager for ongoing individual and group supervision.
• Record all services in a timely and complete fashion in the EHR.
• Maintain up to date records in EHR.
• Record telephone and other communications as needed in the EHR.
• Manage tasks and scanning as needed to have a complete and current chart.
• Maintain accurate information regarding client's insurance status.
• Utilize the EHR and any future upgrades as directed.
• Attends and participates in clinical and administrative meetings as deemed appropriate and necessary for the job.
• Able to pass automobile insurance carrier's motor vehicle record check and have reliable personal transportation.
• Performs additional duties deemed necessary and appropriate by the Program Manager.

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications Summary

• Bachelor's degree in human services, social work, psychology, or related field preferred or equivalent experience.
• Must have a valid driver's license.
• Previous direct experience with homeless population preferred, or previous experience in a related direct human service field working with underserved populations preferred.

WHERE A CANDIDATE IS PLACED IN THE COMPENSATION RANGE DEPENDS ON TOTAL RELEVANT YEARS OF EXPERIENCE

The Colorado Coalition for the Homeless is committed to delivering services, making employment-related decisions, selecting volunteers, and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity, gender expression, pregnancy, medical condition related to pregnancy, military status, or any other applicable status protected by law.

• Denver, CO, USA