Residential Community Service Partner

HOW TO APPLY

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INITIAL REVIEW DATE (IRD)

Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. Materials submitted after the IRD will ONLY be forwarded at the request of the hiring unit. To ensure your application is routed for consideration, submit your materials before 11:59 p.m. on the IRD. Talent Acquisition cannot accept application materials outside of the jobs portal, and is unable to update submitted applications on an applicant's behalf, or forward communications to the hiring units. For more information about the IRD and the applicant review process, view this link.

The IRD for this job is: 12-07-2023

ABOUT UC SANTA CRUZ

UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.

DEPARTMENT OVERVIEW

Colleges, Housing, and Educational Services (CHES) is a multi-funded organization of the Division of Student Affairs and Success (DSAS) at UC Santa Cruz. CHES provides leadership in the areas of college student life and residential services, housing services, facilities, capital planning, dining services, conference services, early education services, and business analysis for these areas. Through these units, educational and developmental programs and services are offered to all members of the campus community including students, faculty, staff, children, and external constituents. CHES provides on-campus housing and dining services to approximately 9,500 undergraduates and graduate students in ten residential colleges and six multi-college affiliated residential communities which support single students and students with families.

More information can be found at: https://housing.ucsc.edu/safety/

JOB SUMMARY

Under the general supervision of the Residential Community Service Supervisor, the Residential Community Service Partner is responsible for providing residential safety and security services for the Residential Community Service Program (RCSP), which operates seven (7) nights a week, 365 nights a year from 7pm through 3am. In addition, the incumbent will serve as a liaison with Fire, Police and Dispatch; respond to student concerns; and provide documentation regarding all community interactions.

APPOINTMENT INFORMATION

Budgeted Salary: Salary $27.08/ hourly
Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount.

Benefits Level Eligibility: Full benefits

Schedule Information:

• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: Work Days and Schedules to be Discussed at Time of Interview
• Shift Includes: Evenings, Nights, Swing Shift and Weekends,. Work Days and Schedules to be Discussed at Time of Interview

Employee Classification: Career appointment

Job End Date: None

Work Location: UC Santa Cruz Main Campus

Union Representation: Service Employees (SX)

Job Code Classification: 005328 (PROCTOR)

Travel: Never or Rarely

JOB DUTIES

70% - Community Patrols

• Provide nightly foot patrols throughout the assigned residential community.
• Complete nightly lockup.
• Maintain the security of assigned keys.
• Respond as directed by Dispatch to radio calls.
• Provide assistance and support to residents as needed
• Identify and mitigate any unsafe condition or health risks encountered.
  

15% - Reporting

• Responsible for logging and reporting community observances regarding student events, gatherings and unusual happenings.
• Provide written documentation of all policy violations, community/resident interactions, incidents, radio calls, emergencies, occurrences, and observations which occur during the work shift as per departmental procedures.

10% - Emergency Preparedness

• Familiarity with and ready to enact the campus Student Services Disaster Operations Committee (SSDOC) procedures. Provide first aid, CPR or AED services as needed.
• Manage evacuations of buildings and communities and be able to extinguish small fires as needed.
• Must be familiar with Community Emergency Responder Team (CERT) practices and procedures and be ready to respond in the event of an emergency or disaster.
• The incumbent will stay current with training in CPR/first aid/AED, CERT, and the campus and divisional emergency plans.

5% - Other Duties

• Will drive campus owned vehicles and/or a personal vehicle as needed.
• Perform other duties as assigned in support of Colleges, Housing, and Educational Services and the University.

REQUIRED QUALIFICATIONS

• Customer service experience sufficient to interact in a positive and professional manner with all levels of personnel within the organization.
• Strong interpersonal skills sufficient to connect with people in a respectful, supportive, yet authoritative manner with people from a variety of social, cultural, economic and educational backgrounds.
• Excellent writing skills sufficient to draft clear and concise correspondence, reports, and procedures.
• Strong communication skills sufficient to listen, mediate, negotiate, and promote open dialog.
• Strong critical thinking and problem-solving skills sufficient to analyze problems in the field and develop and implement innovative and creative solutions which adhere to campus policies and procedures.
• Knowledge of and familiarity with safety and security industry standards and practices.
• Demonstrated ability to utilize various desktop computer applications, create documents and send emails.
• Ability to comprehend and effectively explain a wide variety of complex and detailed policy and procedures.
• Ability to exercise judgment and discretion in sensitive and/or confidential personnel matters.
• Ability to calm and de-escalate tense and charged situations and successfully avoid violence or continuation of hostilities.
• Ability to work well independently as well as part of a team.

PREFERRED QUALIFICATIONS

• Experience with security patrols, POST, Neighborhood Watch, or some other security-related trainings or experience.
• Experience providing safety and security to similar residential community.
• Experience with two-way radios in a professional environment, and with Emergency Dispatchers.

SPECIAL CONDITIONS OF EMPLOYMENT

• Selected candidate will be required to pass a pre-employment criminal history background check.
• Must possess a valid license to drive in the state of California.
• Ability to walk multiple nightly rounds on uneven surfaces and repeatedly climb stairs.
• Ability to work a variable schedule including evenings and weekends.
• Clery Act: This position has been identified as a Campus Security Authority (CSA); required to report crimes, incidents, and disciplinary referral statistics as required by the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (20 USC * 1092(f)).
• The University of California has implemented a Vaccination Policy covering all employees. Employees, including new hires, are required to comply with any applicable policies relating to the University of California vaccine program.
• Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.

SAFETY STATEMENT

All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.

NOTICE OF AVAILABILITY

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (the Clery Act), the Annual Security and Fire Safety Report (ASFSR) is available at: https://drive.google.com/file/d/1hUBiz3WS3zErEGOhSOu7KZZPzGkTwr_2/view?usp=sharing. This report is published by October 1st of each year and includes current institutional policies and procedures concerning campus safety and security; fire safety and evacuation policies; sexual misconduct and relationship violence reporting and response protocols; and crime and fire statistics for the three previous calendar years. A paper copy of the ASFSR is available upon request by contacting the UCSC Police Department at 114 Carriage House Rd., Santa Cruz, CA 95064, or by calling 831-459-2231 Ext. 1.

EEO/AA

The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.