Product Manager Order to Cash

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Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

About the Position

The Product Manager, Order-to-Cash is responsible for the strategy, roadmap, prioritization, and business outcomes for the digital capabilities that support customers from order submission through payment, fulfillment, delivery, and successful completion of the transaction. This role owns the end-to-end product experience across Order-to-Cash, bringing together customer needs, business priorities, operational requirements, technology capabilities, and data to continuously improve the experience. The Product Manager is accountable for reducing friction and complexity across the order lifecycle while improving order visibility, payment success, fulfillment performance, customer self-service, and operational efficiency. This is an outcome-driven Product Management role, with accountability for determining which problems should be solved, establishing measurable outcomes, prioritizing investment, and partnering with cross-functional teams to deliver and continuously improve the product.

The Product Manager serves as the single point of product accountability for the Order-to-Cash vertical, while working through cross-functional teams to achieve the outcomes.

Key Responsibilities

Product Strategy & Ownership

• Define and own the Order-to-Cash product vision, strategy, roadmap, and measurable outcomes, preventing overlap in verticals ensuring handoff should align with Glass-to-Order Order placed Order-to-Cash Transaction completed Cash-to-Renewal
• Establish clear objectives aligned with Digital Commerce and broader business priorities.

• Maintain a prioritized product backlog based on customer value, business value, data, operational impact, risk, and technical considerations.
• Balance short-term improvements with longer-term transformation of the Order-to-Cash experience.
• Make prioritization decisions and clearly communicate the trade-offs behind those decisions.

Order-to-Cash Experience

Own and continuously improve digital capabilities associated with:

• Order confirmation
• Order processing and orchestration
• Order status and tracking
• Payment processing and payment exceptions
• Billing and invoicing
• Fulfillment and shipment visibility
• Delivery experience
• Order modifications and cancellations
• Transactional notifications
• Order-related exceptions and recovery
• Digital customer self-service
• Returns or refunds where they are directly connected to completion of the transaction

Customer & Business Outcomes

• Use customer research, behavioral data, operational data, analytics, and frontline feedback to identify the highest-value opportunities.
• Reduce avoidable order exceptions, failed transactions, manual intervention, and customer contacts.
• Improve the customer's ability to understand where their order is, what happens next, and what action they need to take.
• Increase digital self-service and reduce dependency on assisted-service channels for routine order questions.
• Partner with business teams to quantify the financial and operational value of product improvements.

Cross-Functional Leadership

Partner closely with:

• Digital Commerce
• IT and Architecture
• UX / Design
• Analytics
• Finance
• Supply Chain and Fulfillment
• Customer Service
• Sales
• Operations
• Regional and market teams
• Other Product Managers across the customer journey

Global vs. Market Capabilities

• Establish global Order-to-Cash capabilities wherever common processes and customer needs can be standardized.
• Distinguish legitimate market, regulatory, payment, tax, fulfillment, and operational requirements from unnecessary local customization.
• Promote reusable global capabilities while ensuring genuine market requirements are incorporated into the product.
• Prevent unnecessary fragmentation of the customer experience and technology landscape.

Key Measures of Success

Success should be measured through business and customer outcomes rather than the number of features delivered.

Potential measures include:

• Order completion and fulfillment success
• Payment authorization and payment success rates
• Order exception and failure rates
• Order cancellation rates
• Fulfillment and delivery cycle time
• Order-status visibility
• Digital self-service adoption
• Customer contacts related to order status or exceptions
• Time to resolve order issues
• Manual intervention rates
• Customer satisfaction across the post-order experience
• Cost to serve

The specific measures and targets should be established through the team's OGSM and reviewed regularly.

Basic Qualifications

• Bachelor's Degree in Business Administration, Marketing, Supply Chain, Finance or relevant field.
• 7+ years of Experience as a Product Manager supporting stages from Glass-to-Order, Order placed, Order-to-Cash, Transaction completed through Cash-to-Renewal.
• 5+ years of Experience with Order-to-Cash.

Preferred Qualifications

• Visionary leadership with a bias for action, transformation and innovation.
• Exceptional communication and negotiation skills.
• Strong financial acumen and strategic thinking.
• Passion for technology and customer-centricity.
• Ability to present to a variety of audiences.
• Experience with AI, sustainability, and digital transformation initiatives.