User Support I

The Service Desk technicians troubleshoot and repair a variety of systems across the organization that range from computers to printers to A/V equipment to cloud-based applications and many others. The CPI Service Desk Technician focuses primarily on ticket resolution, improving CPI Card Group's service delivery, and increasing end-user satisfaction.

The Service Desk technician will perform a variety of activities in one or more of the following and/or related areas:- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Install, modify, and repair computer hardware and software.
- Diagnose technical problems with networks, applications, and cloud systems.
- Clearly, communicate the problem solving/support process with end users via a ticketing system.
- Delegate and engage the appropriate resources to ensure issue resolution.

Pay range depending on experience: $24 - 30 hourly

Desired Skills:

Passion for enriching the lives of others through the resolution of end-user issues.
• Customer-centric view on delivering service and support.
• Experience as a help desk technician or customer support role.
• A tech-savvy individual with a passion for life-long learning.
• Clear communication skills.
• Calm demeanor in times of high workload.

Requirements:

• Excellent written and oral communication skills; comfortable presenting ideas and concepts
• Ability to work independently and proactively
• Excellent project management skills
• Must be detail oriented and able to multi-task
• Capable of thinking tactically and strategically
• Strong 'doer' mentality; ability to drive ideas from concept to completion
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, Access, and PowerPoint)
• Elementary English proficiency communication skills necessary

Education requirements:

• High school diploma