New 
Servicenow Itsm Integration Sme
 Tata Consultancy Services | |
$95,000 - $120,000
| |
 United States, Illinois, Chicago | |
 Oct 28, 2026 | |
|
Job Description
ServiceNow ITSM Integration SME
Key Responsibilities *
Act as the Subject Matter Expert (SME) for ServiceNow ITSM integrations. *
Design and implement integrations between ServiceNow and third-party applications. *
Develop and maintain integrations using REST APIs, SOAP APIs, webhooks, IntegrationHub, and MID Server. *
Configure and support IntegrationHub spokes, Flow Designer, REST/SOAP integrations, Import Sets, and Transform Maps. *
Integrate ServiceNow ITSM with monitoring, event management, CMDB, asset management, identity, cloud, and other enterprise platforms. *
Support integrations for Incident, Problem, Change, Request, Knowledge, and Configuration Management processes. *
Analyze integration requirements and define appropriate integration architecture and data flows. *
Map data fields between ServiceNow and external applications. *
Configure authentication mechanisms such as OAuth, basic authentication, certificates, and API keys. *
Troubleshoot integration failures, data synchronization issues, API errors, and performance problems. *
Monitor integration health and proactively identify and resolve recurring failures. *
Work with application and infrastructure teams to investigate and resolve integration issues. *
Develop technical specifications, integration design documents, interface mapping documents, and support procedures. *
Lead integration testing, SIT, UAT, regression testing, and production implementation activities. *
Support ServiceNow upgrades and ensure existing integrations remain compatible. *
Review integration designs and provide technical guidance to ServiceNow developers and support teams. *
Ensure integrations follow ServiceNow best practices, security standards, and enterprise architecture guidelines. *
Participate in incident, problem, and change management activities related to integrations. *
Provide L3 support for complex integration-related issues. Technical Skills *
Strong hands-on experience with ServiceNow ITSM. *
Strong knowledge of ServiceNow integration capabilities. *
Experience with: o
REST and SOAP APIs o
IntegrationHub o
Flow Designer o
MID Server o
Import Sets o
Transform Maps o
Scripted REST APIs
Salary Range- $95,000-$120,000 a year #LI-SP3 #LI-VX1
Location
Chicago, IL
Function
TECHNOLOGY
Role
Engineer
ID
435897
Skills
Mainframe
Salary Range
$95,000 - $120,000 | |