New 
Voice Engineer
 Tata Consultancy Services | |
$65,000 - $75,000
| |
sick time, 401(k)
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 | |
 Oct 28, 2026 | |
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Job Description
Must Have Technical/Functional Skills *
Strong experience with Voice / VoIP management tools and processes *
Strong knowledge and experience with Cisco Unified Call Manager *
Good knowledge and experience with SBC technologies (Oracle) *
Strong understanding of call recording systems (Nice) *
Strong E911 experience *
Good knowledge and familiarity *
with Cisco UCS *
Good experience with general networking technologies *
Strong understanding with Microsoft Teams Calling *
3+ years of experience managing large call manager telephony environments Roles & Responsibilities *
Configure and enable Teams Phone System, policies, calling plans, and number assignments. *
Work with SBCs (AudioCodes/Ribbon) for Direct Routing setup and testing. *
Perform user cutovers from Cisco to Teams in coordinated migration waves. *
Configure Teams call queues, auto attendants, voicemail, and routing policies. *
Migrate and validate analog and specialty lines (gateways/intercom/paging). *
Coordinate with carriers for number porting and PSTN transitions *
Reconfigure or decommission Cisco voice gateways and SIP trunks postmigration. *
Update routing tables, dial peers, E911 configurations, and failover paths. *
Support coexistence scenarios during phased migration. *
Provide L2/L3 troubleshooting during pilot and mass migration phases. *
Identify issues in SBC routing, Teams policy conflicts, or device registration failures. *
Handle escalations related to call quality, dropped calls, and network dependencies. *
Create detailed SOPs, migration runbooks, rollback plans, and user guides. Salary Range: $65,000 -$75,000 year TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-DNI
Location
Gahanna, OH
Function
TECHNOLOGY
Role
Engineer
ID
434798
Skills
CISCO
Salary Range
$65,000 - $75,000 Desired Candidate Profile
Qualifications BACHELOR OF COMPUTER SCIENCE | |