Itsm And Itom Developer

Must Have Technical/Functional Skills
ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modules

Roles & Responsibilities
Technical Comptency

* Experience as a Technical Lead

* Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution

* Understanding customer business requirements and convert to functional requirements

* Responsible for reviewing requirements for accurate estimation

* Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for ServiceNow

* Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise

* Review, and do proactive analyze and resolve application issues as needed

* Mentor and share technical knowledge/guidance to team

* Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards

* Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation

* Should possess good knowledge in Agile/Scrum methodology

Behavioral competency

* Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management

* Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts

* Excellent team management skills to manage the project team and members

* Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

Good to have

* Experience in ServiceNow custom application design and development

* Evaluate the tool stability and performance and provide recommendations

* Knowledge on new servicenow modules ( HRSD, SecOps, GRC, SPM, Etc..)

* Preferred to have ServiceNow Implementation Specialist certification

* Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders

Generic Managerial Skills, If any
ServiceNow CSA, CAD certifications

Location: Remote
Salary Range: $110,000-$160,000 a year.
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