Instructional Technology Specialist & LMS Administrator (47035)

Faculty Support & Instructional Technology * LMS Administration

Compensation: Placement within the posted salary range is based on relevant experience, demonstrated skills, evidence of work quality, and alignment with the position's responsibilities. Candidates who demonstrate exceptional proficiency in faculty support and training, Brightspace troubleshooting and administration, instructional technology implementation, and support for technology transitions may be considered for the upper end of the range. Meeting preferred qualifications does not automatically guarantee maximum pay.

Help GGU faculty use instructional technologies confidently and effectively, whether tools operate within Brightspace or independently. Provide responsive troubleshooting, training, course implementation support, and hands-on pilots of promising tools. Approximately 70% of the role centers on instructional technology and faculty support; 30% focuses on LMS administration.

You will be a visible, approachable partner to faculty-responding to everyday questions, helping test activities, and guiding technology changes from trial to practical use. You will coordinate with designers, IT, and vendors, document what works, and balance immediate support needs with reliable LMS operations.

• Lead faculty office hours and the support inbox; help instructors use their courses and resolve instructional technology issues.
• Help faculty select, implement, test, and troubleshoot learning technologies, whether used in Brightspace or independently.
• Orient and train faculty; create guides and videos, and maintain the Faculty Success Hub and eLearning SharePoint content.
• Prepare and update course shells and instructional components; coordinate faculty materials, Edvisor.ai support, and vendor issues.
• Pilot emerging tools in sandboxes, standalone environments, or faculty test groups; document findings and adoption recommendations.
• Conduct course launch and accessibility checks; support responsible AI use, surveys, and follow-up on faculty needs.

• Manage Brightspace settings, roles, permissions, course offerings, enrollments, course copies, and term rollovers.
• Troubleshoot system access, SIS synchronization, and approved integrations; coordinate escalations with IT and vendors.
• Test LMS updates, document changes, and communicate impacts to faculty and the team.
• Prepare usage and support reports while protecting student information and following GGU policies.

• Collaborate with faculty and design colleagues on courses, instructional tools, launches, accessibility, and documentation.
• Provide one-off faculty support, including activity testing and assistance with instructional or program challenges.
• Contribute to parallel program development, reusable resources, process improvements, and other duties as assigned.

• At least three years of professional experience in instructional technology, LMS support or administration, or educator technology training; bachelor's degree in a related field or equivalent experience.
• Experience directly supporting and training educators, with clear, patient communication and reliable follow-through.
• Ability to troubleshoot LMS issues independently and support course builds, updates, and checklist-based QA; hands-on Brightspace experience strongly preferred.
• Working knowledge of accessibility, student-data privacy, and responsible use of generative AI in education.
• Strong documentation, organization, service orientation, and ability to coordinate escalations across teams and vendors.

• Brightspace administrator/instructor certification and experience with integrations, SIS synchronization, Edvisor.ai, or comparable tools.
• Higher education experience supporting faculty through LMS migrations, online-teaching transitions, course changes, or adoption of new instructional technologies.
• Experience piloting and evaluating standalone or LMS-integrated tools with faculty, including accessibility, usability, and instructional fit.
• Experience developing faculty training resources, guides, videos, or professional development; higher education teaching experience.
• Experience supporting adult learners or online programs, working with SharePoint or surveys, and professional proficiency in written Spanish.

Supplemental Information

To apply: Please go to http://www.ggu.edu/jobs to submit an application, letter of interest, and a resume.

In applying for a position, candidates sign a consent authorizing a broader inquiry which may include reference checks, a motor vehicle check, and a third-party background check.

Golden Gate University is an equal employment opportunity employer. We support inclusive excellence and are committed to creating a safe and welcoming community for all.

University policy prohibits discrimination based on race, color, religion/creed, national origin, ancestry, age, sex/gender, sexual orientation, marital status, medical condition, physical or mental disability, gender stereotyping, and gender identity, gender expression, military or veteran status, taking a protected leave (e.g., family medical or pregnancy leave), or on any other basis protected by applicable laws.

The University has a strong commitment to the principles of diversity and inclusion, and to maintaining working and learning environments that reinforces these practices. The University welcomes and encourages applications from all demographics.

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