Complaint Resolution Officer (On-site)

The University of California, Merced is required to provide a reasonable estimate of the compensation range for this role. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The salary range the University reasonably expects to pay for this position is $101,600 - $112,000.

This position has a 100% on-site work modality.

Initial Applicant review will be held on or about November 9, 2026. Posting will close when filled.

CANRA (U13): Mandated Child Abuse Reporter

Clery Act (U15): Campus Security Authority

The University of California, Merced, is the newest of the University of California system's 10 campuses and one of the youngest universities to be designated an R1 research university. With approximately 9,600 undergraduate and graduate students, UC Merced is a smaller, more intimate campus compared to its sister campuses, while equipped and staffed as a cutting edge, 21st century research institution. With bachelor's, master's and doctoral degree programs, strong research and academic partnerships and a growing community in the heart of the San Joaquin Valley, the UC Merced campus is continually evolving and requires talented, knowledgeable and dynamic educators, researchers, management and staff.

Ranked in the top 30 among the best public universities in the nation by U.S. News and World Report and #1 for social mobility by the Wall Street Journal, UC Merced is uniquely equipped to provide world class educational opportunities to dynamic and enterprising students in the Valley and throughout the state. In partnership with UC San Francisco, UC Merced has launched a rigorous medical education program that will supply the Valley with culturally competent providers dedicated to improving local access to quality care. The campus enjoys a special connection with nearby Yosemite National Park, is on the cutting edge of sustainability in construction and design and is accelerating the continued economic development of the region.

Under the general oversight of the Director, Office for the Prevention of Harassment and Discrimination (OPHD), and Title VI and Title IX Officer, the Complainant Resolution Officer (CRO) is responsible for conducting intakes, preventative education conversations, alternative resolutions, other inquiries, and formal investigations of allegations of discrimination and harassment (including sexual violence and sexual harassment) in accordance with relevant UC and local policies and procedures; providing consultative services to campus departments; and assisting with training.

KEY RESPONSIBILITIES:

1. Respond to and Address Complaints/Reports Made to OPHD
   Conduct intakes, targeted preventative education conversations, alternative resolutions, other inquiries, and formal investigations of allegations of discrimination and harassment (including sexual violence and sexual harassment). This includes, but is not limited to:
   * Maintaining the confidentiality of OPHD matters;
   * Working collaboratively with campus partners;
   * Providing timely communications to parties, reporters, and campus partners;
   * Conducting trauma-informed and culturally competent intakes, determining next steps, identifying issues that need immediate attention, and providing the Director with recommendations on next steps;
   * Identifying resources, and interim and supportive measures;
   * Drafting and monitoring alternative resolution agreements;
   * Conducting prompt, thorough, impartial, and legally sound investigations;
   * Interviewing complainants, reporters, respondents, witnesses, and third parties, identifying and gathering evidence and additional information;
   * Drafting timely, concise, well-written, and thoroughly analyzed investigation reports; and
   * Maintaining accurate, timely, and complete records of assigned cases in CaseIQ (case management system).
   
   2. Training and Education
   Stay current with legal developments and best practices in responding to, addressing, and investigating allegations of discrimination and harassment (including sexual violence and sexual harassment); and assist with developing and delivering discrimination and harassment (including sexual violence and
   sexual harassment) training to the campus community.

   3. Other:
   Serve as OPHD's representative on various campus and systemwide committees and workgroups; and
   Other duties as assigned.

*LI-RM1

• Bachelor's degree and three years of directly related, progressively responsible experience in conducting intakes and workplace, whistleblower, or student conduct investigations; and/or
• An advanced degree is preferred and may substitute for one year of required experience (required).
  Experience in conducting discrimination and harassment (including sexual violence and sexual harassment) intakes and investigations in the Higher Education setting is preferred.
• A demonstrated ability to manage multiple tasks with time-sensitive deadlines with minimal supervision, and the ability to complete well-written, comprehensive investigation reports.
• Professionalism in the workplace and commitment to confidentiality.
• Commitment to principles of due process, fairness, and respect.
• Strong interpersonal skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Ability to listen well, be a creative problem solver, demonstrate sensitivity to, and respect for people's needs.
• Ability to remain neutral and exercise sound judgment on complex, sensitive, confidential matters.
• In-depth knowledge of formal and informal resolution processes and procedures, including formal investigations.
• Excellent written and oral communication skills.
• Strong interviewing and investigative skills. Strong analytical and objective critical thinking skills.
• Skill in writing concise, plain language, logical, and grammatically correct analytical investigation reports.
• Skilled in managing multiple complex cases simultaneously.
• Ability to collaborate effectively with campus offices.
• Understanding of the relevance of trauma in discrimination and harassment (including sexual violence and sexual harassment).
• Experience in investigating discrimination and harassment (including sexual violence and sexual harassment) in the Higher Education setting.
• Working knowledge of Title VI, Title VII, Title IX, and other applicable state and federal laws and regulations.
  
  

Background check required.

How to Apply:
An online application is required for each position to apply.The University of California, Merced is aware that some web-based application processes may be cumbersome for differently abled applicants. Where appropriate, alternative accommodations will be provided. For applicants with disabilities who need additional assistance using TAM, or reasonable accommodations during the interview or search process, please contact ucmjobs@ucmerced.edu.

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

Equal Employment Opportunity:
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC Anti-Discrimination Policy.

Smoke and Tobacco Free Policy:
The University of California, Merced is a smoke and tobacco free workplace. Information and the Smoke and Tobacco Free policy is available at http://smokefree.ucmerced.edu.

E-Verify:
All employers who receive Federal contracts and grants are required to comply with E-Verify, an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA). E-Verify electronically verifies employment eligibility by comparing information provided on the I-9 form to records in the DHS and SSA databases. Certain positions funded by federal contracts/subcontracts requires UC Merced to notify job applicants that an E-Verify check will be conducted and the successful candidate must pass the E-Verify check.

Pay, Benefits & Work Schedule:
For information on the comprehensive benefits package offered by the University of California visit: http://ucnet.universityofcalifornia.edu/compensation-and-benefits/