Admin Support Specialist

Monday - Friday; 8:00 a.m. - 5:00 p.m., TBD with supervisor.

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

This position is not eligible for H-1B sponsorship.

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

The vision of the Department of Family Medicine is to promote the health of the people of North Carolina and the nation through leadership and innovation in clinical practice, medical education, research, and community service. As an instrument of the State of North Carolina, we are concerned with both current needs and future generations, and have a special commitment to the underserved, mothers and children, the elderly and other populations at risk in a time of rapid changes in the organization of health care. Key elements of this vision include:
* Provision of innovative, comprehensive, high quality and cost-effective health care. We aspire for this care to be patient and family oriented, community focused, and evidence based.
* Development and maintenance of outstanding medical education programs for medical students, residents, fellows and practicing physicians. We aspire to excellence among faculty and learners, and for our teaching to be learner-based, centered on adult learning principles, and fully leveraging information technology.
* Promotion of the discovery and dissemination of knowledge important to clinical practice, teaching and the improvements of the organization of health care. We aspire for our research to answer questions that matter in individual and population primary health care.
* Working in partnership and service to individuals, community organizations and local, state and government agencies to address unmet health needs of the population. We aspire to a leadership role in improving the health of communities we serve, North Carolina, and the nation.
* We envision and support a health care system that embodies compassion, fairness, equality, tolerance, personalresponsibility, respect for individuals, and concern for and inclusion of family and community.

The Administrative Support Specialist (Advanced), Co-Provider Scheduler position aligns with the significant expansion of clinical services, which includes UNC Family Medicine, UNC Family Medicine Durham, UNC Family Medicine South Durham, and UNC Family Medicine Carraway Village clinics, inpatient services at Hillsborough Hospital with three provider teams, the hospital Observation Unit service, and the incorporation of services at Chatham Hospital including Emergency Department, Hospitalist, and Maternity Care. Additionally, two new rural and underserved residency sites with twelve of 42 resident providers.

To support these developments, the department has expanded its faculty and resident provider teams and now encompasses a broad range of provider types, including specialists in sports medicine, preventive medicine, behavioral health, nutrition, and clinical fellowships. These multi-phase expansions have necessitated the acquisition and ongoing maintenance of Lightning Bolt Scheduling ( LBS) software. LBS is a robust and complex scheduling platform with a scalable algorithm, supported by LBS engineers in collaboration with this position. MS-Office Outlook is used to manually transfer schedules from LBS to Outlook. The co-provider scheduler is trained to perform all functions of the provider scheduler and support the scheduler as a 'cross-checker' to ensure 100% accuracy in provider scheduling.

As the coordinator for Medical Student Education Scheduling this position is responsible for support and coordination of scheduling and calendars for various medical learners, including but not limited to PA students, CBPC students, shadow students, and AI students. The position fields requests, maintains tracking systems, and works with internal and external stakeholders to ensure a seamless educational experience for various medical learners. In addition, the position will provide MSE administrative support and event coordination. The integration of MSE schedules and provider schedules will result in a projected project to migrate all operations schedules in the LBS software to improve accuracy, consolidate functions and increase reporting functionality. This position will be expected to take a lead stakeholders role in the integration(s).

High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

Experience in academic advising or related work within a university setting is preferred, but not required. Experience with grant writing and project management is a plus. Proficiency in using academic management software and databases is advantageous. Familiarity with software programming for scheduling is also advantageous.

Candidates must have the ability to maintain effective working relationships with all peers, program related personnel and faculty, demonstrating initiative, and remaining calm under pressure.

Not Applicable.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.