Patient Access Specialist I - Lee Physician Group - Contact Center - Orion Building

Location:Orion Building -6630 Orion Drive Fort Myers FL 33912

Department: LPG Contact Center

Work Type: Full Time

Shift:Please read below

Minimum to Midpoint Pay Rate:$20.00 - $23.50 / hour

Include most updated resume with employment dates for consideration.

Lee Health | Starting Pay: $20.00 per hour for all external candidates

Lee Health is seeking professional, service-oriented individuals to join the Lee Physician Group (LPG) Contact Center as a Patient Access Specialist I. This is a fast-paced, high-volume, production- and metric-driven environment that requires strong communication skills, attention to detail, adaptability, and the ability to remain professional under pressure.

In this role, you will handle a variety of patient-related calls from Lee Physician Group medical offices, helping patients navigate their healthcare needs while providing exceptional customer service. Previous contact center or call center experience is highly beneficial and considered a significant plus!

What Were Looking For

• Strong verbal communication and customer service skills.

• Ability to manage high call volumes in a fast-paced, metric-driven environment.

• Comfort working in a structured setting with performance expectations and productivity goals.

• Professionalism, adaptability, and the ability to handle challenging calls.

• Basic computer skills and accurate typing proficiency.

• A typing speed of at least 30 words per minute (WPM), which must be demonstrated through a required typing assessment.

• Previous contact center experience is a strong advantage.

1. Recruiter Interview: Participate in a Webex interview with a recruiter supporting the LPG Contact Center.

2. Typing Assessment: Candidates selected to move forward will complete a typing test and must achieve at least 30 WPM.

3. On-Site Panel Interview: Candidates who pass the typing test will proceed to an on-site interview at the Orion building, scheduled directly after the assessment. Please dress in business-professional attire and plan to be on-site for approximately one hour.

Lee Health conducts new-hire training approximately every two weeks. Training for this position lasts 12 weeks, Monday through Friday, from 8:00 a.m. to 4:30 p.m.

After successfully completing training, you will transition to the shift assigned at the time of your offer. Current hiring shifts include:

• 8:30 a.m. 5:00 p.m.

• 9:30 a.m. 6:00 p.m.

Shift assignments are determined by Contact Center leadership based on business needs.

Lee Health offers a comprehensive benefits package designed to support team members both professionally and personally, including:

• Medical, dental, and vision insurance.

• Retirement savings plan with employer matching contributions of up to 5%.

• Paid time off and holiday benefits.

• Employee Assistance Program (EAP).

• Tuition assistance opportunities after one year of employment.

• Opportunities for professional growth and career development within Lee Health.

Be Valued for Being You. Join Lee Health and become part of a team dedicated to delivering excellent service and supporting the healthcare needs of our community.

The Patient Access Specialist position is often the first point of contact for information and the scheduling of appointments, and/or recording of patient communication. Therefore, it requires excellent verbal and customer service skills. This role involves taking inbound calls from patients, providers, and offices. The Patient Access Specialist plays a key role in the LPG Contact Center success, as his/her immediate interaction with patients impacts revenue, repeat visits and patient satisfaction. Therefore, the efficiency of getting it right the first time, while giving great customer service, is an essential function of this job. The person in this role must be committed to delivering the highest quality service with exceptional patient experience. The Patient Access Specialist responsibilities include registration, scheduling and recording of patient communications. This person will handle a variety of incoming customer inquiries or requests and will use the appropriate resources to complete accurate responses. The person in this position must be comfortable in a fast-paced environment, able to work with dual monitors and possess the ability to prioritize, be extremely detailed, organized, and flexible. In addition, they will exhibit a strong desire and willingness to learn and grow with the department.

Education: High School Diploma or equivalent required.

Experience: Minimum of 6 months of Customer Service Experience required. Minimum of 6 months of scheduling experience preferred.

Certification: N/A

License: N/A

Other: Medical terminology knowledge desired. Excellent customer service, including verbal and written communication skills are required. Must be able to type a minimum of 30 words per minute. Data entry skills and good computer skills are required including knowledge of Microsoft Office. Epic experience preferred. Bilingual is helpful.

US:FL:Fort Myers