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Front desk phone operator

Omni Hotels & Resorts
16-16
United States, Texas, Irving
221 East Las Colinas Boulevard (Show on map)
Oct 10, 2026
Omni Las Colinas
Join the Team at Omni Las Colinas Hotel - Where Luxury Meets Lifestyle
Nestled along the scenic Mandalay Canal in the heart of Irving, Texas, Omni Las Colinas Hotel is a vibrant urban retreat that blends upscale sophistication with the energy of a growing destination. Our AAA Four Diamond property recently completed a $13-million-dollar renovation, elevating every corner of the hotel with modern design, enhanced amenities, and refreshed guest experiences.
With 401 luxury guest rooms and 96 suites, event space spanning more than 50,000 square feet, and the iconic LRH Restaurant & Bar, our hotel offers guests-and associates-a dynamic, high-end experience. From waterfront dining and resort-style pool experiences to curated local events, we serve as a central hub for leisure travelers, business professionals, and locals alike.
At Omni Las Colinas, we don't just deliver exceptional service-we create unforgettable experiences. And it all starts with our people.
We're looking for passionate, driven, and service-focused individuals to join our team. Whether you're beginning your career in hospitality or looking to grow in a supportive, inclusive environment, you'll find endless opportunities here. As part of the Omni Hotels & Resorts family, you'll benefit from a strong culture of excellence, industry-leading training, and a commitment to associates well-being and development.
Position: PBX Operator
Department: PBX
Purpose: To direct and assist guests and associates with communication needs in accordance with Omni Standards.
Reports To: FOM/AFOM
ESSENTIAL FUNCTIONS
Answer console.
Direct phone calls to appropriate personnel.
Assist all guests and associates.
Omni Prompt Response Help Line.
Process incoming guest faxes and notify Guest Services.
Handle wake-up calls.
Monitor Fire Panel and Life Safety Devices.
Report any 911 calls to Loss Prevention, Manager on Duty, and Front Office Manager.
Report any trouble with the Fire Panel to Loss Prevention, Engineering, Manager on Duty, and Front Office Manager.
Perform all other duties as requested by management.
TOOLS AND EQUIPMENT
Telephone and keyboard
Pen/pencil
Calculator
Base radio
Computer and printer
File folders and filing cabinet
Facsimile machine
WORKING ENVIRONMENT
Interior of hotel, in normal office conditions.
AVAILABILITY
Please indicate your availability:
AM Shift
PM Shift
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.
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