Senior Facility Operations Consultant - Product Warranty Management

Build the future, spark innovation and align your career with purpose.

McKinstry is innovating the waste and climate harm out of the built environment and creating lasting impact. Together, we're building a thriving planet.

Buildings are a leading contributor to the climate crisis, generating nearly 40% of total global energy-related carbon emissions. We're making a lasting impact on our industry and within our communities by addressing the climate, affordability and equity crises through:

• renewables and energy services
• engineering and design
• construction and facility services

To get where we're going, we need big thinkers, problem solvers and collaborative mindsets. Does that sound like you?

The Opportunity with McKinstry:

We are currently seeking aSenior Facility Operations Consultant - Product Warranty Management to join our team as a member of our Technical Services Division in Seattle, WA. The Senior Facility Operations Consultant - Product Warranty Management serves as the primary point of contact and subject-matter expert for OSM warranty program operations and product support. The role leads cross-functional program initiatives, oversees end-to-end warranty and non-warranty service delivery, and provides technical aftercare, platform data insights, and training to OSM project teams and external partners. The position ensures contractual compliance, operational consistency, vendor performance, and continuous improvement across the OSM program and projects. Additional responsibilities include:

Client and Program

• Serve as the primary client-facing lead and subject-matter expert for OSM warranty program operations, product support, and service delivery.
• Lead program setup, implementation, adoption, and ongoing operational support in coordination with OSM project teams, owners, McKinstry stakeholders, and external partners.
• Represent the program in quality and performance meetings; analyze warranty and non-warranty service, cost, quality, and performance information; and present findings, risks, recommendations, and corrective actions.

Warranty Workflow and Process Management

• Own and manage the end-to-end OSM warranty and non-warranty workflow, including intake and tracking, triage and research, parts coordination and procurement, pre-validation, validation, security-access coordination, dispatch, follow-up, resolution, and formal closeout.

• Lead the discovery, development, implementation, optimization, documentation, and maintenance of program workflows, standard operating procedures, controls, and RACI responsibilities.

• Ensure processes align with contractual obligations, business requirements, service levels, operating standards, and stakeholder expectations while driving consistent execution and continuous improvement.

Technical Evaluation and Service Execution

• Independently research, evaluate, and pre-validate technical issues involving OSM product lines; gather the information needed to determine whether each issue follows a warranty or non-warranty path; and establish the appropriate response and next steps.

• Interpret and communicate contractual warranty obligations, warranty periods, OEM coverage, priority requirements, service levels, and escalation criteria to the stakeholders responsible for execution.

• Coordinate site access, parts availability, and dispatch to Facility Operations, Technical Services, subcontractors, or OEM vendors; monitor execution; resolve barriers and escalations; and manage each issue through completion and closeout.

OEM Vendor Management and Program Capability

• Research and establish OEM warranty programs; coordinate coverage requirements, parts, deliveries, and vendor dispatch; and manage vendor responsiveness, execution, service quality, and performance against contractual and program expectations.

• Develop and deliver internal and external training on OSM program requirements, workflows, standard operating procedures, and InfoCentre platform use to support adoption and consistent operating practices.

Platform, Account, and Asset Management

• Build, configure, and maintain OSM project accounts, asset hierarchies, equipment inventories, workflows, user access, and supporting records in the InfoCentre platform.

• Maintain platform data quality and reporting; develop operational insights; and use program data to support service coordination, contractual compliance, performance measurement, cost visibility, and informed decision-making.

• Train and support future Facility Operations warranty coordinators and Edo backup coordinators to strengthen program knowledge, continuity, coverage, and scalability

What you need to Succeed at McKinstry:

• Bachelor's degree in facilities management, construction management, engineering, business, operations, or a related field, or an equivalent combination of education and relevant experience.
• Typically, five or more years of progressively responsible experience in facilities operations, administration, technical service coordination, or related operational environment.
• Knowledge of processing lifecycles include discovery to aftercare
• Knowledge of project management, Lean process improvements, Six sigma principals or comparable continuous improvement methods
• Knowledge of contractual obligations, priority management, service-level expectations, escalation criteria, and vendor performance management.
• Knowledge of day-day operations, quality processes, workflow, SOP, documentation to evaluate issues and coordinate the appropriate response.
• Proficiency with computerized maintenance or service-management platforms including account setup, asset and equipment records, workflows, user access, data quality, reporting, and operational analysis.
• Ability to independently research and assess complex technical and operational issues, distinguish priority, service levels and escalations responsibility, identify missing information, evaluate risk, and determine practical next steps
• Ability to lead cross-functional initiatives, coordinate owners, project teams, Facility Operations, Technical Services, subcontractors, and OEM vendors, and manage competing priorities through resolution and closeout.
• Ability to develop, document, implement, and improve workflows, standard operating procedures, controls, RACI responsibilities, training materials, and performance measures.
• Ability to analyze service, quality, cost, vendor, and platform data; identify trends and performance gaps; and present clear findings, recommendations, and corrective actions.
• Strong written, verbal, facilitation, presentation, stakeholder-management, and customer-service skills, including the ability to communicate technical and contractual information to diverse audiences.
• Ability to train and coach internal and external users, support program adoption, promote consistent operating practices, and develop backup capability for continuity and scalability.
  

PeopleFirst Benefits:

When it comes to the basics, we have you covered:

• Competitive pay
• 401(k) with employer match and profit-sharing plan
• Paid time off and holidays
• Comprehensive medical, prescription, dental, and vision with low or zero deductible options and low out of pocket maximums

People come first at McKinstry, and we go beyond the basic benefits with:

• Family formation benefits, including adoption and IVF assistance
• Up to 16 weeks paid parental leave
• Transgender inclusive benefits
• Commuter benefits
• Pet insurance
• "Building Good" paid community service time
• Learning and advancement opportunities via McKinstry University
• McKinstry Moves onsite gyms or reimbursement for remote workers

See benefit plan documents for complete details.

If you're driven by our vision to build a thriving planet together, McKinstry is the place to build your career.

The pay range for this position is $84,060 - $136,400 per year; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A bonus may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the Colorado Equal Pay Act. Base pay information is based on market location.

The McKinstry group of companies are equal opportunity employers. We are committed to providing equal employment opportunities to all employees and qualified applicants without regard to sex, gender identity, sexual orientation, age, race, color, creed, marital status, national origin, disability, veteran status, genetic information or any other basis protected by law. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training. This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.

McKinstry is a drug-free workplace. Employment iscontingent upon successfully passing a pre-employment drug and alcohol test, complying with the requirements of the Immigration Reform and Control Act and a Confidentiality Agreement, in addition to successful outcomes of background and reference checks.

Applicants for this role will only be considered if they possess current US Work Authorization, and do not require employer-sponsored VISA support to begin or remain in this role.

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