Senior Program Manager, Business Change

National Grid is hiring a Senior Analyst, Business Change for New England Electric based in Waltham, MA, Worcester, MA, or Northborough, MA. This will be a Hybrid role.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

National Grid is leading the clean energy transition towards a clean, fair and affordable energy future by 2050. To achieve this vision, we need to build a smarter, stronger, cleaner energy system. This means reimagining how we operate throughout the business and implementing new processes and technologies. The adoption of these changes is critical to our success. That's where you come in.

Our success depends on effectively engaging and preparing our people for change. We do this by:

• Aligning and coaching leadership on the case for change and their role in driving it.
• Equipping frontline managers with the skills and resources to advocate for change and coach their teams.
• Creating targeted communications, training, and resources to support user readiness and adoption.
• Measuring and monitoring business readiness throughout the change journey and addressing risk proactively.

As Senior Analyst for Business Change, you will report to Engineering and Network Strategy within the New England electric business.

You will lead or support development and delivery of discrete activities, collateral, metrics and reports for various initiatives within Engineering and Network Strategy. Strong facilitation, project management, communication, problem solving, and analytical skills are required to be effective in this role.

• Create and deliver change plans and ensure alignment to overall project goals, strategic objectives and audience best practice.
• Develop and maintain engineering personas and segmentation strategy. Be familiar with engineering processes, ways of working and communication styles.
• Lead stakeholder communications, training, engagement, and post go-live support plans.
• Align, coordinate and maintain roadmap of changes.
• Assess and break down organization, process and technology impacts.
• Collaborate to measure program effectiveness to ensure end user readiness and adoption targets and develop action plans to address low readiness and adoption indicators.
• Collaborate with other change teams to share best practices and lessons learned; when needed partner with those teams to mitigate risks to end user readiness and adoption due to overlapping changes.
• Manage and report on digital readiness and other user adoption metrics.
• Work with portfolio team to define roll out strategy and roadmap for new innovations.

Required:

• 2-5 years leading significant business projects, with a focus on evolving work methods and technology adoption.
• 2+ years leading or facilitating the development and execution of deliverables used to drive awareness, preparation and adoption of new processes, data, technology, etc.
• Strong leadership and stakeholder management skills.
• Ability to analyze data, present insights via graphs and charts, and present a succinct, consumable story.
• Excellent written, oral, and presentation skills.
• Experience in using MS Office suite applications to successfully communicate, engage and present in-person as well as in a hybrid working environment.

Preferred:

• Experience with energy utilities and engineering.
• Bachelor's degree.