Practice Manager - Specialty Surgery

SCOPE:

Manages practice activities and assigned operational areas, typically in one location with a single line of oncology business (medical or radiation) or in multiple locations with six or less physicians. Assists with the development of practice objectives to ensure financial profitability through short and long range planning in order to achieve and maintain growth. Continually evaluates practice strategies and plans to meet changing national, state, and local needs. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Supervise surgical administrative and front office staff, including schedulers, receptionists, and support personnel.

• Oversee daily operations such as appointment scheduling, patient check-in/check-out. Coordinate day-to-day clinic activities to ensure operational efficiency.

• Within scope of authority, oversees the development of systems (both manual and automated) to properly support practice-wide activities based upon business needs.

• Promotes effective communication and adequate information flow within the practice.

• Analyzes general and specific business conditions as they relate to operational issues; acts and advises on these matters within scope.

• Monitor staffing levels and manage schedules to ensure adequate coverage and workflow continuity.

• Support and enforce policies related to patient access, registration accuracy, and data entry in the electronic health record (EHR) system.

• Collaborate with clinical and administrative leadership to streamline operations and improve patient experience.

• Address and resolve operational issues, patient complaints, and workflow disruptions in a timely and professional manner.

• Drive theplanning and implementation of quality improvement projects.

• Coordinate with departments such as billing, IT, and facilities as needed to support operational goals.

• Ensure clinic compliance with applicable care standards and laws. Assist with documentation audits, regulatory compliance, and quality improvement initiatives.

• Participate in incident reporting and operational reviews as needed.

MINIMUM QUALIFICATIONS:

• Bachelor's degree in a Business or Healthcare related field.

• Minimum seven (7) years' experience in healthcare management, including at least two years in a supervisory capacity. Experience managing in a multi-provider environment.

• Prior experience in a surgery clinic preferred.

• Experience managing remote teams.

• Collaborative leadership style and mindset.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires sitting for long periods of time. Some bending and stretching required. Adequate finger dexterity and feeling to perform keyboarding and substantial repetitive motions involving the wrists, hands and/or fingers. Requires vision and hearing corrected to normal range. Must be able to view computer screen and printed material accurately. Occasionally lifts and carries items weighing up to 40 lbs.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is typical of an office setting.

The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.