Automotive Parts Supervisor - Dealer Support

Automotive Parts Supervisor - Dealer Support

Location: Automotive OEM, Plano, TX

We are seeking an experienced Automotive Parts Supervisor to support a major automotive OEM in Plano, TX. This role is responsible for overseeing a team supporting automotive dealerships with parts-related inquiries, orders, and dealer support.

The ideal candidate has a strong background in automotive parts, experience working in a leadership or supervisory role, and is comfortable working with dealership personnel, managing escalations, monitoring team performance, and using Microsoft Office.

What You'll Do

• Lead and support Tier One Leads and Parts Call Center staff.
• Serve as a key point of contact for the automotive OEM and internal management team.
• Provide guidance on complex or escalated automotive parts and dealer inquiries.
• Monitor team performance, service levels, quality, and productivity.
• Oversee dealer communications through phone, email, and online dealer systems.
• Assist with escalated parts orders, cancellations, internal orders, and other dealer requests.
• Support training, coaching, and development of team members.
• Review calls and communications for quality and provide feedback to leadership.
• Analyze performance data and prepare reports using Microsoft Excel.
• Assist with special projects, process improvements, and system transitions.
• Partner with IT and other departments regarding system access and operational needs.
• Build strong working relationships with the OEM and dealership network.

What We're Looking For

Required:

• Automotive parts experience is required.
• Previous leadership, supervisory, team lead, or management experience.
• Strong understanding of automotive dealership parts operations.
• Experience working with dealers, customers, or internal teams on parts-related issues.
• Proficiency with Microsoft Office, including:




• Excel
• Word
• PowerPoint
• Outlook




• Strong communication, organization, problem-solving, and analytical skills.
• Ability to manage multiple priorities and handle escalated issues professionally.
• Comfortable working in a fast-paced, team-oriented environment.

Automotive dealership parts experience is strongly preferred.

Why This Role

This is an opportunity to use your automotive parts and leadership experience in a professional environment supporting a major automotive OEM and its dealer network.

If you have automotive parts experience and have led a team, we want to hear from you.