Integrated Services Business Systems Analyst - 141714

Join the Residential, Retail and Supply Chain Services (RRSS) team at UC San Diego, a dynamic and innovative campus department dedicated to delivering exceptional service to the university community. As a valued RRSS team member, you will be contributing to a broad and complex organization consisting of five key units: Housing, Dining and Hospitality (HDH), Integrated Procure-to-Pay Solutions (IPPS), the UC San Diego Bookstore, Triton Print & Digital Media, and the Early Childhood Education Center (ECEC). With a focus on innovation and customer satisfaction, RRSS aims to inclusively meet the diverse needs of the UC San Diego community while fostering a sense of belonging for our students and staff. As a member of the RRSS Integrated Services team, you will be part of a self-funded unit with over 1,200 staff employees, over 2,000 student employees, and an annual operating budget of $371 million, providing housing and dining services to over 20,000 students, faculty, staff, and their families. At UC San Diego, we believe a job is more than just employment - it's a chance to be part of something meaningful. Along with competitive pay, we offer outstanding benefits, retirement plans, and a supportive environment that encourages both professional development and personal growth. Benefits begin on your first day.

This position serves as a Business Systems Analyst on the RRSS Integrated Services - Technology team. Integrated Services supports the business units within RRSS in technology program management for a range of systems, including, but not limited to, point-of-sale, logistics, inventory management, and procure-to-pay solutions. This position will support the technology needs of one or more business units within RRSS.

This position is primarily responsible for preparing business and functional requirements and test plans, and for providing implementation support for both new and existing applications. Interacts with business and technical subject matter experts to support the development and implementation of systems and configurations that optimize business processes and efficiency. The position will facilitate meetings with customers and business owners to gather requirements, document processes, and identify opportunities for improvement. May lead projects of limited to moderate scope, on an as-needed basis. Participates in conducting analyses using a broad range of tools and makes data-driven, customer-experience-focused recommendations for improvement.

Applies business process and analysis concepts and department / unit and location policies and procedures to resolve a variety of business process problems. Works on business process issues of limited to moderate scope where evaluation of processes, procedures and data requires analysis using a variety of factors.

• Bachelors' degree in Data Analytics, Computer Science, Business Administration, Statistics, or an allied field, and two (2) years of experience in administrative analysis or operations research; or an equivalent combination of education and experience perferred.

• General knowledge of business and process analysis functions. Experience in analyzing information, situations, problems, policies, and procedures and in isolating problems from symptoms and identifying solutions which lead towards a resolution with develop clear and concise reports or recommendations for management.

• Skills associated with analysis of processes and issues of moderate scope, information flow and architecture. Analytical skills to identify, analyze, and organize processing requirements, documentation, and data. Demonstrated knowledge of data processing principles, practices, and terminology and their application in a complex organization.

• Experience with software design. Experience developing business and system requirements for systems and applications. Proven experience designing process and system diagrams.

• Intermediate knowledge of related areas of IT. General understanding of programming techniques and capabilities with the ability to understand the infrastructure of comprehensive integrated systems.

• Demonstrated project management experience, including the ability to set project objectives, determine and address potential barriers identify required resources, identify process steps and milestones and adjust action plans to achieve desired outcomes

• Demonstrated ability to work with others from diverse backgrounds. Demonstrates competency and commitment to principles of community.

• Self-motivated and works independently and as part of a team. Able to learn effectively and meet deadlines. Demonstrates problem-solving skills. Demonstrated ability to analyze information, situations, problems, policies and procedures and to formulate logical and objective conclusions from fact, situations, data and observations.

• Demonstrated ability to learn quickly and understand complex processes and procedures.
  Demonstrated ability to manage multiple concurrent tasks and responsibilities, and to deal with changing priorities while maintaining personal effectiveness.

• Demonstrated testing and test planning skills. Demonstrated experience in supporting and troubleshooting system integration points between web applications to enterprise financial system. Ability to recognize errors or malfunctions, identify & analyze production failures and to synthesize effective solutions

• Strong communication and interpersonal skills. Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization. Interpersonal and communications skills to work with both technical and non-technical personnel at various levels in the organization.

• Must pass a background check.

• Job offer is contingent upon satisfactory clearance based on Background Check results.

This position has been identified as a Mandated Reporter pursuant to the California Child Abuse and Neglect Reporting Act and requires immediate reporting of physical abuse, sexual abuse, emotional abuse, or neglect of anyone under the age of 18.