COBRA Carrier Operations Specialist-2

How you will make an impact:

• Must adhere to security policies

• Maintain detailed knowledge in function area(s) related to COBRA and Direct Bill

• Serve as an internal resource, troubleshoot questions and provide issue resolution using product, file and system knowledge

• Serve as a knowledgeable contact for internal departments and Carriers

• Communicate with other teams through case management to resolve account discrepancies

• Responsible for solving cases and escalations

• Responsible for reading and responding to Carrier emails including File Error Reports

• Responsible to read carrier structures and update internal programs related to the structures

• Facilitate peer training when requested

• Identify trends to improve employer's, consultant's, partner's, carrier's and third-party vendor's experience

• Ensure requests made by internal departments, consultants, brokers and employers are resolved in a timely manner

• Attend regularly scheduled one on one meetings with direct Team Lead for professional development and goal setting

• Work with your team, other departments and case management employer communication to ensure a positive customer experience

• Create efficiencies and improve processes for employers, consultants and third-party vendors

• Maintain a continuous improvement approach to work

• Participate in ongoing learning, development opportunities and sharing of knowledge

• Maintain attendance and punctuality standards

• Maintain expected quality and quantity performance metrics

• Must participate in team meetings and one on ones via video and phone

• Assist with special projects

General Duties:
All other duties as assigned
Assist with special projects
Continually work on improving departmental workflow
Maintain policy according to HIPAA