Representative Senior, BPS Client Service & Support

Position Type :

Type Of Hire :

Job Description

Intro:

At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you're ready to grow your career and make an impact in fintech, we have one question: Are you FIS?

What You Will Be Doing

* Deliver high-quality client support and service resolution for complex operational and product-related inquiries.
* Analyze client issues, identify root causes, and implement effective solutions to improve service outcomes.
* Manage and prioritize client requests while meeting established service level expectations.
* Collaborate with cross-functional teams to resolve issues and improve client experiences.
* Monitor service trends and recommend process improvements that enhance efficiency and quality.
* Support implementation of new systems, processes, products, or service enhancements.
* Document issues, resolutions, and best practices to support operational consistency and knowledge sharing.
* Communicate effectively with clients, vendors, and internal stakeholders to ensure timely information exchange.
* Provide guidance, training, and support to less experienced team members.
* Contribute to continuous improvement initiatives that strengthen operational performance and client satisfaction.

Required Qualifications

* Bachelor's degree or equivalent combination of education, training, and relevant experience.
* Experience supporting clients in a service, operations, technology, financial services, or related environment.
* Strong customer service skills with a commitment to quality delivery and client satisfaction.
* Demonstrated ability to analyze complex issues, apply sound judgment, and recommend effective solutions.
* Strong verbal and written communication skills with the ability to engage diverse stakeholders.
* Experience managing multiple priorities in a fast-paced, deadline-driven environment.
* Ability to work independently with limited supervision while contributing to team objectives.
* Proficiency in process improvement, troubleshooting, and operational support activities.

Preferred Qualifications

* Experience supporting fintech, banking, payments, financial technology, or related industries.
* Knowledge of client service management methodologies and service delivery best practices.
* Experience participating in process improvement or continuous improvement initiatives.
* Ability to interpret data and service metrics to identify trends and opportunities for improvement.
* Experience mentoring, training, or providing guidance to colleagues.

What We Offer you

At FIS, you can grow your career as far as you want to take it. Here's what else we offer:

Opportunities to make an impact in fintech

Personal and professional learning

Inclusive, diverse work environment

Resources to give back to your community

Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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