Department Manager - IT Solutions Delivery, Maximo

Overview

The Department Manager for Maximo, within the Work Management Solutions Delivery group, leads and directs the team responsible for the strategy, delivery, enhancement, integration, and ongoing evolution of Con Edisons Maximo platform and related work management solutions. The position provides strategic and operational leadership for enterprise asset management and work management capabilities, ensuring alignment with business priorities, Enterprise Technology & Security (ETS) architecture, cybersecurity, data management, and company policies.

This role oversees requirements, solution design, configuration, development, testing, implementation, release management, and transition to ongoing support. The team also leads the application run function for the Maximo platform. The role works closely with Work Management business partners, field operations, asset management stakeholders, ETS leadership, architects, technology teams, vendors, and the Application Managed Services team to establish application roadmaps, manage delivery commitments, resolve significant issues, and ensure Maximo provides optimal business value throughout its lifecycle. The position also builds and develops a high-performing team while managing resources, budgets, priorities, risks, and vendor relationships.

This position does not provide employment pursuant to the terms of a STEM OPT Training Plan.

Responsibilities

• Directs and leads the Maximo team through coaching, performance management, and effective work assignment in the planning, delivery, enhancement, integration, and ongoing support of enterprise work management and asset management solutions
• Establishes and manages the Maximo application roadmap, ensuring that platform capabilities, integrations, data, and business processes support current and emerging business needs
• Leads new Maximo capabilities and enhancements through requirements gathering, business analysis, solution design, configuration or development, testing, training, implementation, and transition to ongoing support
• Partners with Work Management business stakeholders to establish priorities and align Maximo solutions with operational needs, standardized processes, and business objectives
• Manages resources, scope, budget, costs, schedules, risks, dependencies, issues, and delivery plans for multiple initiatives and operational commitments
• Builds and develops a high-performing, inclusive, and collaborative team of systems managers, systems specialists, architects, business analysts, developers, project managers, testers, and other technical professionals
• Ensures Maximo solutions comply with ETS architecture, cybersecurity, infrastructure, data management, integration, change management, and application lifecycle standards
• Coordinates with the Application Managed Services team to ensure that new capabilities, enhancements, integrations, releases, and supporting documentation are fully transitioned for ongoing support
• Provides direction on significant or high-impact issues requiring coordination among Work Management, ETS, business organizations, vendors, and other stakeholders
• Maintains effective relationships with business partners, senior leadership, vendors, and internal ETS organizations while promoting continuous improvement, process standardization, automation, and improved data quality
• Performs other related tasks and assignments as required

Qualifications

Required Education/Experience

• Bachelor's Degree and a minimum of 8 years full-time relevant work experience or
• Master's Degree and a minimum of 6 years full-time relevant work experience

Preferred Education/Experience

• Bachelor's Degree in IT, Computer Science, Business Administration, Engineering or Decision Sciences such as mathematics, analytics and quantitative methods and a minimum of 10 years full-time relevant work experience in leading enterprise application delivery, asset management, work management, or related technology solutions

Relevant Work Experience

• A minimum of 6 years of experience designing, developing, configuring, implementing, integrating, or supporting enterprise technologies in one or more IT domains, such as applications, data, solution architecture, infrastructure, or process change management, required
• Demonstrated experience leading enterprise application delivery or operational support for work management, enterprise asset management, field operations, or related business processes, required
• Demonstrated experience managing budgets, resources, priorities, delivery schedules, risks, and vendor relationships, required
• Experience with IBM Maximo or a comparable enterprise asset management or work management platform, required
• Demonstrated experience leading cross-functional teams through requirements, design, configuration or development, testing, implementation, and transition to ongoing support, required
• Experience with utility, field service, asset management, maintenance, work planning, scheduling, inventory, procurement, or related operational processes, required
• Experience with Maximo integrations, mobile solutions, data conversion, application upgrades, cloud or hosted solutions, and managed services, required
• Experience with IT solution or enterprise architecture, preferred
• Experience with Agile, Waterfall, Systems Development Life Cycle, or other approved technology delivery methodologies, preferred

Skills and Abilities

• Ability to inspire and develop staff
• Ability to drive multiple projects to successful completion
• Strong written and verbal communication skills
• Ability to work within tight timeframes and meet strict deadlines

Licenses and Certifications

• Driver's License Required
• Project Management Professional (PMP) Preferred
• Other: IBM Maximo certification or comparable asset management Preferred

Physical Demands

• Ability to push, pull, and lift up to 40 pounds
• Sit or stand to use a keyboard, mouse, and computer for the duration of the workday

Additional Physical Demands

• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
• Willing and able to travel within Company service territory, as needed
• Flexible and able to work off-hours as required to support deployments, resolve production problems or respond to corporate emergencies