Spectrum SME

Spectrum SME

Location: Anne Arundel County, MD (on-site)

Minimum Clearance Required: Secret

Salary Range: $110,000 - $160,000 (starting salary within this range is commensurate with experience)

This position requires the ability to obtain and maintain a U.S. Government Security Clearance at the Secret level. U.S. Citizenship is required. Clearance eligibility is determined by the Department of Defense Consolidated Adjudications Facility.

As a Spectrum SME you will be responsible for providing subject matter expertise, Tier II technical support, validate operational issues with system requirements, provide on-the-spot training/assistance and test support as required for the SIS GEMSIS spectrum management tools including SXXI, E2ESS, JSIRO, JSDR, and ISD. As necessary, elevate the incidents to the appropriate system administrator within the SIS GEMSIS program office to take further action for Tier III technical support and notify the Government program managers and users as such.

Why You'll Love Working Here:

• Meaningful work that gets recognized at a personal level
• Authentically friendly work culture
• Veteranled leadership with a culture of integrity, teamwork, and service
• Family first, supportive work environment
• Take care of the mission and the company takes care of you

Who You Are and What You Need:

• CompTIA Security+ CE certification, or DoD-approved certification per DoD 8140 required
• SECRET security clearance required
• Minimum of 8 + years' experience supporting spectrum operations
• Possess domain and expert technical knowledge
• Proven skill planning and leading major technology assignments
• Ability to evaluate and troubleshoot customer support issues with spectrum tools and recommend and/or assist with fixes and changes

What You Will Do:

• Create a monthly incident report or matrix and update Tier II incident tickets utilizing the DISA ITSM+ request and incident management system as required. The ITSM+ system is provided by the Government through DISA Global Service Desk (GSD) program management office. The monthly incident report or matrix shall include information as indicated in table 4 below. The report content is subject to change as Government requirements evolve though the content should not change significantly.
• Forward unresolved issues/incidents as necessary to the next appropriate level.
• Update and close incident tickets as issues are resolved and notify the users as such.
• Provide support to DISA GSD Tier I team for SIS Helpdesk incident management process improvement, SOPs, metrics, education, and training as needed.
• Prepare and Practice Continuity of Operations Plan (COOP) procedures in the event spectrum tools support operations need to be relocated to an undisclosed location. Plan for one (1), five (5) day COOP event per contract year at a location within a three (3) hour drive distance from primary place of performance.
• Identify requirements and procedures necessary to COOP to an undisclosed location.
• Document processes to COOP to an undisclosed location.
• Provide spectrum tools support within three (3) business days of arriving at COOP location.

What We Offer:

• Comprehensive benefits including health, dental and vision for the employee and family
• 401k Plan with a company contribution; fully vested immediately
• Company paid Life and AD&D insurance
• Company paid Short-Term and Long-Term Disability insurance
• Flexible Spending Accounts
• Paid Time Off (PTO)
• 10 paid holidays
• Employee Assistance Program
• Tuition Reimbursement

Who We Are:

Calvert Systems is a Service-Disabled Veteran-Owned Small Business headquartered in Bellevue, Nebraska, with operations in twelve states including the District of Columbia. With over 20 years of trusted support to the Department of Defense, Calvert combines the strength of deep mission expertise, a workforce composed largely of veterans with the values of a family business culture. Our team is committed to exceeding customer expectations by leveraging a rich blend of operational experience, technical excellence, and a strong commitment to service.

Calvert Systems Engineering provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.