AI Business Partner, Mid (HTS)

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes - making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

At Acentra Health, we embrace emerging technologies, including artificial intelligence and advanced analytics that can be utilized to improve processes, enhance decision-making, and drive better health outcomes. We value professionals who are curious about new technologies and motivated to use innovative tools to increase efficiency, quality, and impact in their roles.

Acentra Health is looking for a AI Business Partner, Mid to join our growing team.

Job Summary:

The AI Business Partner supports the AI & Automation Center of Excellence and assigned business teams in identifying and advancing practical AI opportunities that improve operational performance, product capability, service quality, and user experience. The role applies a working knowledge of AI, generative AI, automation, and data-driven innovation to help teams explore possibilities and translate business needs into clearly defined use cases.

Within the HealthTech Systems organization, this position works with colleagues supporting provider and claims software platforms, services, and operations. Under the guidance of senior team members, the AI Business Partner helps document opportunities, assess business value and readiness, coordinate stakeholders, and support AI concepts as they move from discovery into planning and delivery.

Responsibilities:

• Partner with HealthTech Systems stakeholders to identify and document AI opportunities across provider, claims, and related software and service workflows.
• Support discovery conversations and working sessions focused on workflow automation, decision support, knowledge retrieval, document intelligence, and user assistance.
• Translate business needs, pain points, and operational goals into use case summaries, requirements, business value hypotheses, and initial solution concepts.
• Coordinate with business stakeholders, product teams, transformation partners, change management, data teams, and AI engineering resources to support alignment and follow-through.
• Assist with evaluating feasibility, value, risk, data readiness, workflow impact, and adoption considerations for proposed AI initiatives.
• Prepare intake materials, business case inputs, prioritization documentation, status updates, and presentations for review by senior team members and business leaders.
• Apply responsible AI practices by identifying needs related to human oversight, data sensitivity, privacy, compliance, and operational risk, and escalating concerns appropriately.
• Maintain project and opportunity tracking, capture stakeholder feedback, monitor adoption themes, and document anticipated or realized business impact.
• Contribute to reusable tools, templates, and lessons learned that improve the AI opportunity intake and delivery process.
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.

The list of accountabilities is not intended to be all-inclusive and may be expanded to include other education- and experience-related duties that management may deem necessary from time to time.

Required Qualifications

• Bachelor's degree in Business, Healthcare Administration, Information Systems, Data Analytics, Computer Science, or a related field; equivalent relevant experience may be considered.
• 2+ years of experience in healthcare technology, healthcare operations, product management, business analysis, consulting, transformation, or a related business-facing role.
• Working knowledge of healthcare administration workflows, such as provider systems, claims platforms, utilization management, care management, or payer/provider service operations.
• Working understanding of AI, generative AI, automation, data analytics, and emerging technology concepts, with the ability to communicate them clearly to non-technical audiences.
• Experience gathering business requirements, documenting workflows, identifying operational challenges, and translating needs into structured requirements or solution concepts.
• Strong written and verbal communication, facilitation, organization, and cross-functional collaboration skills.
• Experience contributing to business cases, initiative prioritization, process improvement, or technology-enabled transformation efforts.
• Ability to manage multiple assignments, follow established processes, work with moderate independence, and escalate risks or decisions when appropriate.
• Ability to balance innovation with practical considerations such as feasibility, adoption, change impact, compliance, data sensitivity, and responsible AI use.

Preferred Qualifications

• Experience supporting AI, automation, analytics, digital transformation, or product innovation initiatives in a healthcare or software environment.
• Familiarity with claims processing, provider data, provider portals, prior authorization, interoperability, or healthcare platform modernization.
• Experience collaborating with AI engineers, data scientists, product owners, business analysts, scrum masters, or technical delivery teams.
• Experience using generative AI tools for research, documentation, workflow analysis, solution framing, or productivity improvements.
• *Familiarity with agile delivery methods, project tracking tools, or process-mapping techniques.

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

Experience in Lieu of Degree

For non-clinical roles, or when not required by the contract specifically, the Company acknowledges that practical, hands-on experience can provide skills and competencies equivalent to formal education. As such, in cases where a Bachelor's degree may be required, the Company will accept a minimum of six (6) years of directly relevant professional experience in lieu of a degree. In instances where the candidate has an Associate's degree, the Company will accept a minimum of three (3) years of directly relevant professional experience in lieu of the Bachelor's degree.

Thank You!

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

We are committed to providing a secure and positive hiring experience. Depending on the role, interviews may be conducted virtually, in person, or through a combination of both. As part of our recruitment process, candidates may be asked to participate in identity verification measures to help ensure the integrity of the hiring process.

~ The Acentra Health Talent Acquisition Team

Visit us at https://careers.acentra.com/jobs

EEO AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.

Compensation

The pay range for this position is listed below.

"Based on our compensation philosophy, an applicant's position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level."