Customer Service / Call Center Representative

Join a leading financial services partner, collaborating with Aquent, dedicated to empowering individuals and businesses through innovative solutions. This organization is at the forefront of its industry, committed to fostering strong customer relationships and delivering exceptional service. We are seeking passionate individuals to contribute to a dynamic team, making a tangible impact on the lives of customers every day.

Are you ready to be the friendly voice and problem-solver for customers, playing a crucial role in their financial journey? We are seeking enthusiastic and dedicated individuals to join our team. In this vital role, you will directly influence customer satisfaction and loyalty, ensuring every interaction is positive and productive. Your ability to connect, assist, and resolve will be key to helping customers navigate their accounts and make informed decisions, truly making a difference with every call.

Key Responsibilities

• Handle inbound customer service inquiries with professionalism and efficiency.
• Resolve customer issues and concerns accurately and promptly.
• Authorize sales and process transactions as needed.
• Manage and update customer accounts, ensuring data integrity.

Must-Have Qualifications

• 1-2 years of recent (within the last 7 years) customer service experience or military equivalent.
• Intermediate computer proficiency, including the ability to type while speaking, navigate multiple systems simultaneously, and utilize MS Office and search tools effectively.
• Availability to work shifts between 9 a.m. and 9 p.m., with flexibility to work one weekend day.
• A quiet, distraction-free home workspace equipped with reliable high-speed internet.

Nice-to-Have Qualifications

• 1+ year of experience in banking/finance, call center environments, or remote work settings.
• Demonstrated strong communication, problem-solving, and objection-handling skills.
• Adaptability to ongoing coaching, performance feedback, and technical changes.

About Skill:

Skill connects the best professional, IT, engineering, financial and administrative talent with the world's biggest brands. Our eligible talent get access to benefits such as health benefit contributions, retirement plans with match and flexible spending accounts.

Skill is an equal-opportunity employer. We evaluate qualified applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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