Content Review Operations Specialist

Aquent is partnering with a major Healthcare company to find a Content Review Operations Specialist for a Temporary opportunity. In this role, you will play a vital part in supporting medical, legal, and regulatory approval operations and digital asset administration within the Global Digital Hub. You will act as a primary point of contact for internal stakeholders, affiliates, and external agency partners, driving operational efficiency in Veeva Vault PromoMats and managing critical content workflows.

To be considered for this role, you must:

• Be authorized to work in the United States
• Not require sponsorship of any kind for the duration of the assignment
• Be able to work on a W-2 basis (C2C or 1099 is not permitted for this position)

Key Responsibilities

• Support end-to-end medical, legal, and regulatory (MLR) review processes and content approval workflows.
• Manage claims processes, including claims approval, metadata alignment, auto-linking, quality checks on bulk claims documents, and reference library maintenance.
• Validate and steward content metadata and business rules to support modular content product standards and campaign alignment.
• Serve as the primary point of contact for Veeva Vault PromoMats (VVPM) user support, addressing user access, permissions, account updates, deactivations, and document ownership transfers.
• Triage, resolve, or escalate user tickets and technical inquiries to appropriate teams.
• Guide stakeholders to relevant Job Aids, Standard Operating Procedures (SOPs), process guidelines, and training resources.
• Track, log, and identify recurring operational issues or system enhancement opportunities to support continuous process optimization.
• Build and maintain effective working relationships with internal teams, regional affiliates, and external agency partners.

Requirements & Qualifications

• 3+ years of professional experience in content operations, digital asset management, content review/approval processes, project coordination, or marketing operations.
• Practical hands-on experience using content management and review/approval platforms such as Veeva Vault PromoMats (VVPM) or similar tools.
• Strong interpersonal and customer-service skills with a proven ability to explain technical workflows clearly to non-technical audiences.
• Excellent organizational, multitasking, and problem-solving capabilities with strong attention to detail.
• Bachelor's degree or equivalent practical experience.

Preferred Qualifications

• Prior experience in the pharmaceutical, biotechnology, life sciences, healthcare, or other highly regulated industries.
• Veeva Vault Platform certification (or similar content review tool administrator certifications).
• Familiarity with medical, legal, and regulatory (MLR) review lifecycles, claims management, and compliance standards.

The target hiring compensation range for this role is $55.22-$61.35/hr. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent: Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands. Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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