EBC, Experience Concierge

Lenovo is seeking an Experience Concierge to support our Executive Briefing Center (EBC) in Morrisville, NC. This highly customer-facing role is responsible for delivering a welcoming, seamless, and memorable experience for customers, partners, and executives from arrival through departure.

The Experience Concierge serves as a key connection point across the EBC experience, coordinating hospitality, guest arrivals and departures, meeting transitions, catering, customer-facing environments, and day-of guest needs. The ideal candidate brings a hospitality-first mindset, exceptional attention to detail, strong interpersonal skills, and the ability to anticipate and respond to customer needs in a fast-paced executive environment.

Responsibilities include:

• Deliver a welcoming, seamless, and memorable guest experience from arrival through departure, ensuring every customer and partner feels welcomed, valued, and supported.

• Coordinate guest arrivals, departures, meeting transitions, catering, hospitality services, and customer-facing environments to support successful engagements.

• Ensure meeting spaces, hospitality areas, and customer environments consistently reflect EBC quality standards.

• Anticipate guest needs, resolve hospitality-related issues, and proactively address concerns to maintain a positive customer experience.

• Partner with Customer Engagement, Experience Operations, Experience Technology, Storytelling, Security, Catering, Facilities, and other support teams to ensure coordinated engagement delivery.

• Coordinate hospitality planning and day-of guest services for room-only engagements using established EBC standards and processes.

• Maintain hospitality documentation, guest preferences, operational checklists, and service standards to ensure consistency across engagements.

• Gather guest feedback and share observations and recommendations that enhance the Guest Experience capability and overall customer experience.

• Utilize established operational processes, digital tools, and AI-enabled capabilities to improve service quality and operational efficiency.

Basic Requirements:

• Minimum of 2 years of relevant experience in hospitality, customer engagement, communications, events, marketing, or a related field.

• Demonstrated ability to deliver exceptional customer service with a hospitality-first mindset.

• Strong interpersonal, communication, and relationship-building skills.

• Strong organizational skills, attention to detail, and ability to manage multiple priorities.

• Ability to anticipate guest needs, resolve routine issues, and work effectively in a fast-paced, customer-facing environment.

• Demonstrated professionalism, discretion, and executive presence when interacting with customers, partners, and senior leaders.

Preferred Requirements:

• Bachelor's degree in Marketing, Communications, Business, Event Management, or a related field, or equivalent professional experience.

• Experience in executive hospitality, customer experience, events, or a premium customer-facing environment.

• Experience supporting executive-level customers, partners, or senior stakeholders.

• Experience coordinating hospitality operations, meeting environments, catering, or customer engagement programs.

• Experience utilizing digital productivity tools and AI-enabled capabilities to improve quality and efficiency.

• Demonstrated ability to build strong working relationships across cross-functional teams.

Work Location Requirement: This role is based in Lenovo's Morrisville, NC Executive Briefing Center and requires a minimum of three days per week onsite, in alignment with Lenovo's hybrid work policy. Due to the customer-facing nature of the role, onsite presence is required whenever the Executive Briefing Center is open and supporting customer engagements. In practice, this role should expect to work onsite approximately 4-5 days per week based on the EBC schedule.