Inside Sales & Customer Account Manager

Summary

We are seeking a hands-on Inside Sales & Customer Account Manager to lead a team of five employees across inside sales, account management, and customer service while also directly managing a portfolio of key customer accounts.

This is a player-coach role designed for someone who enjoys developing people, improving sales and service performance, and maintaining strong customer relationships. The successful candidate will be accountable for both the performance of the team and the growth, retention, and satisfaction of their assigned accounts.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

1. Leadership
2. Customer Focus
3. Building Relationships
4. Business Acumen
5. Problem Solving
6. Collaboration
7. Communication and Listening Proficiency
8. Attention to Detail & Organizational Skills
9. Continuous Improvement

Supervisory Responsibility

This position oversees various positions on the Customer Account Specialist team and is responsible for the employee life cycle and performance management of these employees.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The performance of this job may require occasional exposure to the manufacturing area. The noise level in the work environment is usually low to moderate.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit, use hands, reach with hands and arms, use fine hand motor skills/dexterity, use repetitive motions, and lift and/or move up to 15 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Travel

Some travel to customers or events is expected for this position (approximately 20%).

Required Education and Experience

1. Bachelor's Degree in Business Administration or related field.
2. 5+ years of progressive experience in inside sales, account management, customer service, or business development.
3. 2+ years of experience leading, supervising, or developing a sales, account management, or customer service team.
4. Proven experience managing customer accounts and developing long-term customer relationships.
5. Demonstrated experience growing existing accounts, identifying sales opportunities, and supporting customer retention.
6. Experience managing sales pipelines, quotes, opportunities, and customer follow-up.
7. Experience working cross-functionally with operations, engineering, quality, finance, or other internal teams.
8. Ability to analyze sales activity, pipeline, customer retention, and performance metrics.
9. Proficient with Microsoft Office (Outlook, Excel, PowerPoint), ERP Systems, and Sales Software.

Preferred Education and Experience

1. Manufacturing and/or Electronics experience.
2. Experience working with Sales Force.
3. Mechanical aptitude.

Compensation and Benefits: Pro-Active Engineering offers a competitive wage based on experience and a generous benefits package to include health, dental, vision, life insurance, short and long-term disability, retirement plan with a company match, FSA, paid vacation, sick days, holidays and Gain Sharing bonuses.

Pro-Active Engineering is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other category protected by law.