Resident Services Coordinator

OVERVIEW:

The Resident Service Coordinator reports to the Housing Program Manager and provides case management services for program participants. This role conducts participant assessments and intake, facilitates program meetings, and supports homeless families as they transition from homelessness to independent living.

DUTIES AND RESPONSIBILITIES:

• Responsible for recruitment of housing program participants
• Develop and implement case plans that meet program and organizational standards
• Provide weekly case management for Emergency Shelter participants and biweekly support for Transitional Housing participants
• Maintain accurate and up-to-date participant files, referrals, and case notes
• Monitor participant progress toward case plan goals and compliance with program requirements and guidelines
• Maintain participant confidentiality and accurate records in HMIS & program databases
• Maintain waitlists for Emergency Shelter and Transitional Housing programs
• Enforce program policies and disciplinary procedures, including documentation and terminations with Director approval
• Conduct unit inspections to ensure safety, cleanliness, and program compliance
• Facilitate shelter meetings and assist with workshops and housing meetings as needed
• Participate in Housing Committee meetings
• Assist with participant events, including Family Nights and holiday celebrations
• Work with community agencies and attend partner meetings as needed
• Assist with collecting, tracking, and reporting monthly program statistics
• Provide regular program updates to management and Corps Officers
• Conduct urine analysis testing when required
• Provide follow-up support to former participants for 9 to 12 months and assist with alumni activities
• Assist with scheduling and supervising volunteers and interns
• Support program operations in the absence of the Program Assistant or Housing Manager
• Respond to participant case management emergencies as needed
• Serve on-call for housing program emergencies one weekend each month
• Provide transportation for participants using Salvation Army vehicles as needed
• Other related duties as required

EDUCATION AND EXPERIENCE:

• Bachelor's degree in social sciences or equivalent (required)
• CA Driver's license (required)
• Experience with social service agencies and providers

SKILLS AND ABILITIES:

• Able to work flexible hours (required)
• Must be able to live on-site (required)
• Strong communication, interpersonal, and relationship-building skills
• Ability to work effectively with diverse populations and as part of a team
• Ability to manage challenging situations with professionalism, compassion, and sound judgment
• Strong organizational, time management, and independent work skills
• Ability to maintain confidentiality and professional boundaries
• Proficient in Microsoft programs

EQUIPMENT USED:

• Modern Office Equipment and Relevant Software

PHYSICAL REQUIREMENTS:

• Ability to lift up to 25 lbs. (usually file boxes)

ADA Statement

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result.

Acknowledgment of Religious Purposes of The Salvation Army:

Please note that The Salvation Army has a religious purpose and status as a church. We ask our employees that they do nothing to their relationship with The Salvation Army to undermine its religious mission. Employees must agree and understand that their services are a necessary part of The Army's religious purposes and their work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Army's religious purposes.

At-Will:

Any employment relationship with this organization is of an "at-will" nature, which means that an Employee may resign at any time and the Employer may discharge an Employee at any time with or without cause. It is further understood that this "at will" employment relationship may not be changed by any written document or by conduct unless such change is specifically acknowledged in writing by an authorized executive of this organization.