Receptionist

ATI builds and manages collaborations that conducts research and development of new technologies to solve our nation's most pressing challenges. Our collaborations are custom-built teams of organizations from industry and academia that develop novel technologies for the federal government. Traditionally, these processes are complicated and burdensome.That's where ATI comes in. We simplify and streamline processes to make it all work. When you work at ATI, you become a part of something larger than yourself. Our collective work - no matter what department or division you work in - ultimately enables the warfighter, saves lives, and diversifies the industrial base.At our core, ATI is a service organization. We are in service to others; it's what we do, and it's who we are.

Position Description

We are seeking a motivated, professional, and dependable front desk receptionist in our Summerville, SC office who will serve as first point of contact for guests, customers, and employees. The role will help maintain security compliance and ensure a welcoming environment at ATI by providing exceptional customer service.

Apply at ATI.ORG; we only accept applications submitted through our applicant tracking system.

**This position has an onsite schedule during standard business hours. Candidates will need to reside near Charleston, SC to ensure work site flexibility.**

Essential Functions
Provide customer service to visitors, employees, and/or contractors by carrying out site-specific procedures, front desk protocols, and when appropriate, emergency response activities.

Monitor lobby and reception areas, greet arriving guests, verify identification and/or visitor records, and help manage access in accordance with location policies.

Answer and manage main ATI phones, assist with directions, issue badges, oversee visitor sign-in, vehicle registration database, and other front desk documentation related to security-related operations.

With supervisor oversite, responds to incidents, unusual activity, and critical situations in a calm, problem-solving manner, and communicate details to site contacts and/or emergency personnel as needed.

Observe activity at the front desk and main entry points to help deter unauthorized access and report maintenance, access control, and other security-related concerns.

Create, program, and issue employee badges.

Screen incoming visitors against denied parties lists.

Handle incoming and outgoing mail and deliveries.

Monitor activity and cameras to prevent unauthorized access.

Identify and report safety hazards, maintenance issues, or unusual behavior.

Complete all required reports and provide guidance to guard force.

Participate in required ATI training.

Additional Responsibilities

Performs other duties as assigned.

Qualifications

• High school diploma or equivalent
• Strong communication and customer service skills
• Professional appearance and demeanor
• Ability to multitask and stay organized
• Basic computer skills (Microsoft Office, email, scheduling tools)
• Prior receptionist or administrative experience is a plus
• Experience supporting front desk procedures in a cleared defense contractor environment preferred
• Must be a U.S. citizen by birth or naturalization; Ability to obtain and maintain a U.S. Government Security Clearance
• Must successfully pass a background check to access sensitive information and automated systems.
• This position is subject to a background check that includes a review of criminal records. In reviewing an applicant's criminal history, the company will consider prior criminal convictions that have a relationship to the job duties and responsibilities of the position. The company considers the nature of the crime, the time that has elapsed since the crime and the job duties for the position at issue in making an individualized determination. Individuals may be excluded when the company determines, based on the above factors, that hiring, transferring or promoting the applicant would pose an unreasonable risk to the business, its employees or its customers and vendors.
• If you are a qualified candidate, we encourage you to apply even if you have a prior criminal conviction(s). Convictions will not automatically disqualify the candidate, However, conviction(s) will be considered and balanced against the age of the candidate at the time of the offense, time elapsed since the offense, type of offense, potential impacts of such on the work environment, sensitivity of the position(s) available/sought, and similar independent factors relevant to the employment requirements at ATI.

Physical Requirements



Work Environment