Student Support Specialist

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our strategic plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech

Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values

Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:

1. Students are our top priority.

2. We strive for excellence.

3. We thrive on diversity.

4. We celebrate collaboration.

5. We champion innovation.

6. We safeguard freedom of inquiry and expression.

7. We nurture the wellbeing of our community.

8. We act ethically.

9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

The Student Support Specialist is responsible for providing technical, administrative, and logistical support to ensure that student programs, services, and initiatives are delivered effectively. This role also aims to create a welcoming, inclusive, and supportive campus environment by assisting with program operations, engaging in student outreach, and maintaining essential support systems.

Job Duty 1 -
Contribute to the strategic direction, leadership, and daily operations of the unit.

Job Duty 2 -
Ensure all activities and operations align with institute policies, procedures, and compliance requirements.

Job Duty 3 -
Coordinate logistics for education and training programs, including preparing training materials, reserving space, and managing program registration.

Job Duty 4 -
Plan and implement events and activities that foster connection, engagement, and community among all students and student organizations at Georgia Tech.

Job Duty 5 -
Promote events using a variety of communication channels, including email, video, print materials, social media, in-person outreach, and campus displays.

Job Duty 6 -
Assist with identifying student needs and evaluating programs and activities, providing recommendations for continuous improvement.

Job Duty 7 -
Provide guidance and support to students on both academic and co-curricular matters, connecting them with appropriate resources and opportunities.

Job Duty 8 -
Partner with faculty, staff, and campus offices to develop programs and services that support holistic student success.

Job Duty 9 -
Advise, mentor, and coach students and student organizations; support the recruitment, training, supervision, and evaluation of student assistants and volunteers.

Job Duty 10 -
Perform other job-related duties as assigned.

Educational Requirements
Associate's Degree in a related discipline or equivalent combination of education and experience.

Other Required Qualifications
Overnight travel required for project delivery; flexibility in on-site daily service delivery hours (due to client shift schedules, project required).

Required Experience
Two or more years of relevant experience.

Preferred Educational Qualifications

• Bachelor's Degree in related discipline or equivalent.

Additional Preferred Qualifications

• 4-5 years of experience
• Knowledge of and experience with computer systems, programs and applications in using Banner and Slate
• Thorough knowledge of, familiarity with and experience in the admissions field and interpreting policies and procedures to prospective students and the university community.

• Understanding and practice of NACACs Guide to Ethical Practices and applicable Federal policies such as FERPA, etc.

ABILITIES
o Ability to work with and respect all students from a wide range of backgrounds and viewpoints
o Flexibility to work evenings and occasional weekends in support of student events and activities
o Proven ability to apply a range of concepts, techniques, and practices to follow through with
program objectives

KNOWLEDGE
o Experience with social media management
o Comprehensive knowledge of issues that impact college students

SKILLS
o Well-developed computer skills
o Exceptional organizational skills and attention to detail
o Excellent interpersonal, written and verbal communication skills

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia ("USG") and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individual's race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will travel
This position does not require security clearance.

A7
Atlanta, GA
Anticipated salary range of $49,308 to $54,000

A successful candidate must be able to pass a background check. Please visit: https://usg.policystat.com/policy/19298143/latest