Program Manager, CBP SOD Support

Overview

Join a team where innovation meets mission. Our AI, cloud, cyber, and modernization solutions save agencies thousands of hours, safeguard national security, and strengthen health and humanitarian missions worldwide. With more than 1,700+ team members, 1,500+ AI & data experts, and 100+ prime contracts, we deliver at scale and with purpose.

We've been recognized as a Top Workplace by The Washington Post for six consecutive years and named to the Inc. 5000 list of Fastest-Growing Private Companies in 13 of the past 14 years. Credence is a welcoming environment for those looking to grow and make a meaningful impact. We encourage employees to push boundaries and help solve critical, world-changing federal challenges.

Position Summary

Credence has an immediate need for a Technical Writing Assistant to support U.S. Customs and Border Protection (CBP) in the development, maintenance, and lifecycle management of agency policy documentation. This is a 100% remote position supporting a mission-critical federal customer.

The ideal candidate should possess exceptional organizational skills and an eye for detail that catches what others miss. Success in this role requires precision over volume - accurate citations, clean formatting, disciplined version control, and clear tracking of where every document stands in the review and approval cycle. The Technical Writing Assistant serves as the day-to-day steward of a large policy library, fielding research requests from government stakeholders, validating the authorities that underpin existing policy, formatting documents to CBP-approved standards, and shepherding materials through routing and concurrence.

Overview

Join a team where innovation meets mission. Our AI, cloud, cyber, and modernization solutions save agencies thousands of hours, safeguard national security, and strengthen health and humanitarian missions worldwide. With more than 1,700+ team members, 1,500+ AI & data experts, and 100+ prime contracts, we deliver at scale and with purpose.

We've been recognized as a Top Workplace by The Washington Post for six consecutive years and named to the Inc. 5000 list of Fastest-Growing Private Companies in 13 of the past 14 years. Credence is a welcoming environment for those looking to grow and make a meaningful impact. We encourage employees to push boundaries and help solve critical, world-changing federal challenges.

Position Summary

Credence has an immediate need for a Technical Writing Assistant to support U.S. Customs and Border Protection (CBP) in the development, maintenance, and lifecycle management of agency policy documentation. This is a 100% remote position supporting a mission-critical federal customer.

The ideal candidate should possess exceptional organizational skills and an eye for detail that catches what others miss. Success in this role requires precision over volume - accurate citations, clean formatting, disciplined version control, and clear tracking of where every document stands in the review and approval cycle. The Technical Writing Assistant serves as the day-to-day steward of a large policy library, fielding research requests from government stakeholders, validating the authorities that underpin existing policy, formatting documents to CBP-approved standards, and shepherding materials through routing and concurrence.

Responsibilities include, but are not limited to the duties listed below:

• Must be able to maintain the CBP policy library, including document intake, indexing, version control, and archiving of superseded material.
• Will be responsible for providing responsive customer service to the Security Operations Division (SOD) on policy searches and research inquiries.
• Will conduct independent research and analysis to support the development of new policy.
• Will validate references and authorities cited in policy documents and determine whether the scope of expiring policy remains relevant, requires revision, or should be sunset.
• Will create and track routing sheets, monitoring each document action through review, concurrence, and final approval.
• Will assist with web content management, including posting, updating, and organizing policy content on CBP sites.
• Must have the ability to utilize Microsoft Word and Adobe Acrobat Pro to format documents into CBP-approved formats, applying styles, templates, cross-references, tables of contents, bookmarking, and accessibility remediation.
• Must have demonstrated experience utilizing Microsoft PowerPoint to create presentations depicting workflows, processes, and organizational charts.
• Must have prior experience proofreading and copy editing a wide range of materials, including directives, handbooks, standard operating procedures (SOPs), memoranda, and briefing products.
• Must maintain working knowledge of a broad range of current guidelines, regulations, policies, and handbooks pertinent to CBP activities.

Qualifications:

• Must have a Bachelor's degree in Technical Writing or a related field is required.
• Must have a minimum of 5 years of relevant technical writing/editing experience.
• Must have advanced proficiency with Microsoft Word (styles, templates, cross-references, tables of contents, track changes) and Adobe Acrobat Pro (PDF creation, bookmarking, form fields, Section 508 accessibility).
• Must have proficiency with Microsoft PowerPoint, including building workflow diagrams and organizational charts.
• Must have demonstrated experience maintaining a document, policy, or knowledge library with disciplined version control.
• Must be able to conduct independent research, validate source authorities, and summarize findings clearly.
• Must have exceptional proofreading and copy-editing skills, with strong command of grammar, usage, and a recognized style guide.
• Must be stakeholder engaging, with a service-oriented approach to fielding research requests.
• Must be able to work well within Teams.
• Must have excellent verbal and written communication skills.
• Must have the ability to maintain confidentiality and handle sensitive data.
• Must have the ability to manage multiple concurrent document actions in a fast-paced environment.
• Must be able to work independently with minimal supervision in a fully remote setting.
• Must be a U.S. Citizen and able to obtain and maintain a favorable CBP suitability determination.

Preferred:

• Prior experience supporting CBP, DHS, or another federal law enforcement or homeland security organization.
• Familiarity with federal policy document types (directives, handbooks, musters, SOPs, memoranda) and agency policy lifecycle and review processes.
• Experience with routing sheets, staffing packages, or comparable government concurrence workflows.
• Experience with SharePoint and web content management systems.
• Working knowledge of Section 508 / WCAG accessibility requirements for documents and web content.
• Experience researching statutory and regulatory authorities (U.S. Code, CFR, executive orders, agency directives

Salary Range: $80,000.00 to $90,000.00 annually. Actual compensation will be determined based on the selected candidate's experience, education, skills, and overall qualifications.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources