SYSTEM SUPPORT ANALYST #00025262

Information Technology

The Information Technology Department supports administrative systems, academic technologies, and research computing. System reliability and campus operations are strengthened through IT initiatives. IT roles involve system support, infrastructure maintenance, and technical collaboration with campus units.

Are you seeking to make a difference in the lives of students? Are you desirous of enabling research that is changing our world? Would you like to have a strong influence in setting direction for a technology organization whose mission focuses on education, research, and application of knowledge to solve some of the world's great challenges? If so, we would like to talk to you. If you are a potential member of the S&T information technology team and are humble, coachable, approachable, introspective, and passionate about building relationships, then we want to talk to you. Serving at Missouri University of Science and Technology is a calling. We are revitalizing our campus and looking toward a bright future. Join us!

This position is onsite 8am-5pm M-F, and may be periodically required to work after-hours, nights, weekends, and holidays as required to meet the needs of our customers. This may include managing impactful incidents, maintenance events, or project implementations. Primarily on campus, with flexibility for remote or hybrid work as approved.

Nature of work: Develops, maintains, and supports campus technology, hardware, software and systems as a first point of contact.

Key Responsibilities:

• This position requires working knowledge of account management processes, networking, and remote management tools
• Proficiency in diagnosing and resolving hardware and software issues is required
• The ideal candidate should be able to support multiple assignments and contribute to maintenance schedules and documentation
• Be able to operate independently on routine tasks and collaborate with others for complex problem solving

Professional Expectations:

• Respectful, team-oriented communication with colleagues and customers
• Commitment to excellent customer service and stakeholder satisfaction
• Consistent, professional documentation and reporting to support compliance and continuous improvement
• Excellent communication skills, both written and verbal, with the ability to work with diverse stakeholders
• Demonstrated ability to manage multiple priorities, projects, and deadlines
• Self-motivated, adaptable, and able to work both independently and in a team environment
  

Associate's degree or an equivalent combination of education, training and experience.

• Associate or bachelor's degree in information technology or related field, or equivalent experience
• Basic knowledge of technical principles and methods of computers and peripherals
• Ability to integrate basic principles of discipline with processes and procedures
• Proficiency in diagnosing and resolving hardware and software issues
• Relevant certifications preferred
• Working knowledge of AV systems, networking, and remote management tools
• Ability to manage multiple support assignments

The anticipated hiring range for this position has been established as $18.87 - $26.87.

Salary is determined by a variety of factors, including but not limited to, the individual's particular combination of education, skills, and experience, as well as organizational requirements.

Your total compensation goes beyond the number on your paycheck. The University of Missouri provides generous leave, health plans, and retirement contributions that add to your bottom line.

Grade: GGS 6-8
University Title: SYSTEM SUPPORT ANALYST - ENTRY, SPECIALIST, EXPERT
To review the University of Missouri's Staff Compensation Structure you can view the Job Code detail page. Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Applications will be accepted until this position is filled.

Employment visa sponsorship is not available for this position.

University Information
Missouri S&T is one of the nation's leading research universities with over 100-degree programs in 39 disciplines. It was founded in 1870 as one of the first technological institutions west of the Mississippi River. Located about 100 miles west of St. Louis in the vibrant community of Rolla, Missouri S&T is an accessible, safe, and friendly campus surrounded by Ozarks' scenery. Missouri S&T offers undergraduate degrees in engineering, the sciences, liberal arts, humanities, and business, with M.S. and Ph.D. programs available in many of the science and engineering programs. With over 7,000 students and 300 faculty, Missouri S&T is big enough to accommodate a broad population, yet small enough for individuals to build high visibility and impactful careers.

About Rolla
Rolla, Missouri offers several great advantages that help individuals enjoy a high quality of life. Rolla is an ideal place for families, with its low cost of living, excellent schools, safe neighborhoods, and a range of recreational activities suitable for all ages. The Ozark Scenic Riverways and beautiful landscapes offers abundant opportunities for outdoor enthusiasts of every lifestyle. With its vibrant community, Rolla hosts multiple events, concerts, art exhibitions, and theater performances throughout the year. The university's Leach Theatre showcases nationally renowned performers for campus and community alike. Overall, living in Rolla offers a high quality of life with a supportive community, affordable living, beautiful natural surroundings, and numerous opportunities for personal and professional growth.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Office of Equity & Title IX at 573-341-7734.