Patient Service Coordinator- Behavioral Health Rockland

Description

MaineHealth Behavioral Health

Clerical/Administrative Support
Req #: 90117

Job Title: Patient Service Coordinator
Department:MaineHealth Behavioral Health- Rockland & Belfast
Primary Location:12 Union Street, Rockland, ME
Schedule:Full-time, Monday-Friday, 8:00 AM - 5:00 PM (1-hour lunch)
Schedule Type:Consistent schedule
(on-site position)

MaineHealth Behavioral Healthis seeking a Patient Service Coordinator to join our highly functional, cross-coverage team in Rockland. This role manages complex scheduling for the practice and provides comprehensive administrative and office support for both patients and providers.

Our team is passionate about the care we deliver and works collaboratively to ensure patients receive timely, compassionate behavioral health services. The ideal candidate thrives in a fast-paced environment, values teamwork, and is committed to delivering exceptional patient experiences.

• Manage complex scheduling for patients and providers across the practice

• Coordinate appointments, referrals, and follow-up visits

• Provide administrative and clerical support to clinical staff

• Answer phones, respond to inquiries, and assist patients with professionalism and empathy

• Maintain accurate patient records and ensure documentation is completed appropriately

• Collaborate with team members to support cross-coverage needs and maintain smooth daily operations

If you are organized, detail-oriented, and excited to be part of a supportive team dedicated to behavioral health care, we encourage you to apply.

Summary: This position consists of 40 hours per week, day shifts.
The Patient Service Coordinator role manages complex scheduling for the practice and is responsible for providing administrative and office support for patients and providers.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. Education: High school diploma or GED preferred.
2. License/Certifications: N/A
3. Experience: Two years of administrative patient service experience.
4. Additional Skills/Requirements Required: N/A
5. Additional Skills/Requirements Preferred: Proficient computer skills.

Additional Information

MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources-so you can grow your career while feeling supported both personally and professionally.

We recognize the value each team member brings to our organization.Any offer of employmentwill depend onqualificationssuch asskills, relevant experience, education, certifications,and otherjob-relatedfactors. Thebase rangeis an estimate and does notreflect the full valueofourtotal compensationpackage.

The pay range for this position is $21.09to $27.12 per hour.

Compensation for part-time positions isdeterminedon a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).

In addition to base pay, MaineHealth offerscomprehensivebenefits, recognition programs, career growth opportunities, and,where applicable,shiftdifferentials or other incentives.

If you have questions about this role, please contact jeremy.dube@mainehealth.org

Hiring Scam Alert

MaineHealth will never request financial information during the interview or pre-hiring process. All legitimate communications will come from an email address ending in @mainehealth.org. If you suspect fraudulent activity, please report it immediately to mhcareers@mainehealth.org.

Notice Regarding Maine Employer Surveillance Statute:Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras.