Customer Service Representative - All Lee Physician Group and Outpatient Rehab Offices

Location: ALL LOCATIONS

Department: Lee Physician Group and Outpatient Rehab

Work Type: Full Time

Shift:1/6:00:00AM to 7:00:00PM

Minimum to Midpoint Pay Rate:$20.00 - $23.50 / hour

Looking for a customer service career where the work you do matters? Join Lee Health as a Customer Service Representative and become an important part of the patient experience across our Lee Physician Group medical offices and Outpatient Rehabilitation locations throughout Southwest Florida.

This is a centralized posting for Customer Service Representative opportunities across Lee Health, giving you the opportunity to be considered for multiple openings with one application.

Whether your background is in healthcare, hospitality, retail, call center, office administration, or another customer-focused environment, we want to hear from you.

External candidates start at $20.00 per hour.

Internal Lee Health candidates will be considered according to applicable internal compensation guidelines.

As a Customer Service Representative at Lee Health, you'll have the opportunity to:

• Make a meaningful difference in the patient experience every day.
• Work alongside physicians, clinical teams, and other healthcare professionals.
• Build valuable healthcare experience in a respected health system.
• Explore opportunities across a variety of medical specialties and outpatient settings.
• Develop your customer service, scheduling, registration, and administrative skills.
• Grow your career within Lee Health.

One application. Multiple opportunities. Your application may be considered for Customer Service Representative openings across Lee Physician Group and Outpatient Rehabilitation.

Depending on your assigned location and department, you may:

• Welcome patients and create a positive, professional experience.
• Schedule, reschedule, and confirm appointments.
• Check patients in and out.
• Verify and update patient demographic and insurance information.
• Collect applicable payments and provide receipts.
• Answer phones and assist patients with questions.
• Communicate with patients, providers, and healthcare team members.
• Maintain accurate patient information and documentation.
• Protect patient confidentiality and handle sensitive information appropriately.
• Support a variety of front-office and administrative functions.

Every location is different, and your day may look different depending on the needs of the team you join.

We're looking for people who enjoy helping others and take pride in providing excellent service.

Ideal candidates will have:

• Customer service experience required.
• Healthcare or medical office experience preferred, but not required for all opportunities.
• Strong communication and interpersonal skills.
• A friendly, professional, patient-focused approach.
• The ability to remain organized and adaptable in a fast-paced environment.
• Strong attention to detail.
• Basic computer skills and the ability to learn new technology and electronic medical record systems.
• The ability to work collaboratively as part of a healthcare team.
• High school diploma or equivalent preferred.

Your background may be a great fit for Lee Health even if you haven't worked in healthcare before.

Customer service experience from retail, hospitality, banking, call centers, administrative offices, or other service-focused environments can provide valuable skills for this role.

We're looking for candidates who are dependable, professional, compassionate, adaptable, and genuinely enjoy helping people.

Please submit your most up-to-date resume with complete employment dates for every position.

Be sure your resume includes month and year employment dates for your current and previous positions. This allows our recruitment team to accurately review your experience and identify Customer Service Representative opportunities that may be a match.

Full-time eligible employees may have access to a comprehensive benefits package, which may include:

• Medical insurance
• Dental insurance
• Vision insurance
• Retirement plan with up to a 5% employer match
• Paid Time Off (PTO)
• Paid holidays
• Tuition reimbursement after one year of employment
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Health Savings Account (HSA), when eligible

Benefits and eligibility are subject to applicable plan terms, employment status, and Lee Health policies.

Customer Service Representative opportunities may be available across Lee Physician Group medical offices and Outpatient Rehabilitation locations throughout Southwest Florida.

Specific location, department, schedule, and assignment will be determined based on organizational needs, available openings, and candidate qualifications.

If you're a people-focused professional looking for an opportunity to build your career, serve your community, and make a difference in the healthcare experience, we encourage you to apply.

One application. Multiple opportunities.

Apply today and let Lee Health help you find your place.

Be Valued for Being You.

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification:BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:FL:Fort Myers