Tenant and Guest Experience Ambassador

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Tenant and Guest Experience Ambassador

The Tenant and Guest Experience Ambassador owns the tenant and guest experience strategy for a premier office building - setting the standard for how executives, tenants, their employees, and their guests engage with the building from first impression to last. This is a dynamic, cross-functional role for a professional who moves fluidly between high-touch hospitality leadership and sharp, high-IQ problem-solving under ambiguity.

The ideal candidate reads a room instantly, anticipates needs before they surface, and exercises independent judgment to convert every request - however large, small, or unusual - into a considered, white-glove outcome. The Ambassador builds and maintains the relationships that make the building's service culture legible, serving as the strategic center of gravity for hospitality across the asset.

The property is entering an active season of reinvestment - lobbies shifting, amenity floors evolving, and the day-to-day operating environment changing frequently. The Ambassador serves as the connective piece through that transformation, exercising autonomous judgment across tenant communication, stakeholder alignment, and the hands-on activation of spaces and programming that keep the building feeling alive during a period of significant change.

The Ambassador is the sole owner of the tenant experience function on-site, with direct latitude to shape the program's strategy and, as it matures, to build out its structure and scope.

Leadership

• Supervise hospitality staff, providing clear direction and ensuring compliance with established hospitality guidelines
• Exercise sound discretion and independent judgment managing day-to-day hospitality operations and service delivery decisions
• Develop, monitor, and manage budgets to ensure cost-effective use of resources
• Design and stand up a new hospitality and tenant experience strategic plan from the ground up
• Stay ahead of disruption, anticipate how construction will touch the tenant experience - access, noise, timelines - and get ahead of it with clear, proactive communication
• Bring creative, resourceful problem-solving to the friction points a building in transition inevitably creates
• Serve as one of the direct points of contact with ownership

Tenant Programming & Events

• Develop a calendar of intentional tenant engagement - wellness, social, seasonal, and appreciation activations - with the energy and consistency of a well-run community program
• Partner with the on-site Property Management team to curate signature experiences and moments that turn tenants into advocates
• Monitor engagement and outcomes across programming to inform ongoing evolution
• Exercise independent judgment to identify and implement program enhancements, establishing metrics and tracking mechanisms to measure ongoing success

Job Duties

• Coordinate regular programming including but not limited to themed events, lunch and learn, conveniences, entertainment, philanthropy, and brand activations for the building and individual companies
• Partner with fitness providers for health and wellness programming
• Manage property amenity spaces including tenant lounge, conference center, outdoor space, and other common areas
• Plan and maintain the property programming budget
• Create marketing collateral for property programming and events using property specific branding
• Partner with onsite and local retailers and dining establishments to highlight promotions
• Assist property management and leasing teams with prospect tours, welcome collateral, and events for new tenants
• Maintain the admin portal of the property app, including conference center reservations, building events, and local area information and partnerships
• Manage the property's social media pages
• Write and design eblasts and produce a monthly newsletter for tenants who have opted in, covering events occurring in the building and around the local area
• Knowledgeable of local and trending events, attractions, restaurants, hotels, tours and transportation options, helping coordinate reservations and tickets
• Negotiate contracts with area vendors for the best prices and services
• Provide detailed reporting of events, conference center bookings, social media engagement and building app usage to the client
• Provide timely and accurate reporting to the finance department to ensure accurate billing of services to clients
• Anticipate how construction and reinvestment will touch the tenant experience - access changes, noise, timeliness - and serve as the trusted, consistent voice tenants hear from with clear, proactive updates on building changes
• Build genuine relationships with office managers, executive assistants, and decision-makers as their go-to advocate in the building
• De-escalate concerns with composure, empathy and ownership, keeping property management leadership informed of recurring issues or opportunities
• Represent the building's brand and hospitality standard consistently in every interaction, written or in person
• Own the arrival and serve as the primary point of welcome for tenants, employees, and visitors by name, delivering a warm, polished, and personalized greeting every time
• Deliver bespoke, high-touch white-glove service and maintain the concierge desk, lobby and guest-facing areas to that standard at all times
• Other hospitality-related requests, as needed

Skills and Aptitudes

• Experienced in marketing and event planning
• Ability to host and engage tenants and visitors in events and programming
• Foresight to organize event logistics for events and gatherings up to 1,000 attendees
• Eye for clean, concise marketing collateral
• Superior knowledge of local area cultural, dining, and entertainment venues, and the ability to match client and tenant desires to the right venue
• Able to multitask in a fast-paced environment while communicating with a broad range of clientele and varied needs
• Quick, resourceful thinking when confronted with a client or tenant request
• Proactive, approachable and solution-focused
• Strong planning and organizational skills

Qualifications & Competencies

• 3-5 years in luxury or high-touch hospitality - five-star hotels, private clubs, high-end residential, or premium corporate guest services
• Minimum 2+ years of successful supervisory or management experience
• Demonstrated high EQ: composure under pressure, genuine warmth, discretion, and the judgment to read what a person needs before they ask
• Demonstrated high IQ: sharp, resourceful, strong problem-solving, and the ability to manage competing priorities without dropping a detail
• Exceptional interpersonal, written and verbal communication skills; a polished, professional presence in every interaction to move fluidly between a CEO and a courier
• Motivated self-starter, comfortable working with minimal supervision
• Proficiency with office and building technology (visitor management systems, work-order/CRM platforms, MS Office/Outlook, marketing or design graphic software)
• Flexibility to support occasional early morning, evening, or event-driven coverage
• Commitment to company values

Education & Experience Requirements

• Bachelor's degree, or equivalent experience in hospitality management, communications, or business
• Experience in a Class-A commercial office, coworking, or mixed-use environment undergoing active renovation or repositioning
• Familiarity with tenant-experience platforms such as PRISM, Modo or HqO
• Dallas market knowledge and multilingual capability are a plus

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

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Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Accepting applications on an ongoing basis until candidate identified.