Associate Dispatcher I

Aquent is proud to partner with a prominent organization that stands as a pillar in the community, dedicated to maintaining critical infrastructure and delivering essential services. This organization plays a vital role in ensuring the smooth operation of services that countless customers rely on daily, making a tangible difference in the lives of many.

Step into a dynamic role where you'll be the central hub of critical field operations, making an immediate and tangible impact on essential service delivery. This position places you at the heart of operational efficiency, ensuring critical field activities are coordinated seamlessly. You will directly contribute to the well-being and satisfaction of customers by orchestrating the daily activities of field personnel, managing vital work orders swiftly and effectively. Your ability to manage resources, communicate effectively, and respond to urgent needs will be paramount in maintaining operational excellence and supporting vital infrastructure for the community.

Your Impact and Key Responsibilities

In this pivotal role, you will be instrumental in ensuring the continuous delivery of essential services by:

• Monitoring, dispatching, and balancing work orders for field personnel, ensuring optimal resource allocation.
• Acting as a primary point of contact, responding to information requests and facilitating seamless communication between customer service and field teams.
• Handling incoming calls and performing proactive call-ahead requests for field technicians to streamline operations.
• Receiving and dispatching non-emergency work orders efficiently to support both daily routines and critical emergency operations.
• Utilizing advanced mobile data and dispatching systems to assign orders effectively and in a timely manner.
• Tracking, routing, and meticulously documenting work orders, and reviewing backlogged tasks to ensure timely completion and operational excellence.
• Coordinating essential operational requirements between various internal departments and external stakeholders, fostering collaboration.
• Resolving scheduling conflicts between customer support, customers, and supervision to optimize service delivery and enhance customer satisfaction.
• Serving as a crucial liaison between the organization, customers, and governmental agencies during emergency situations, ensuring clear and effective communication.

Required Qualifications

• High school diploma or GED.
• One year of experience with an enterprise resource planning (ERP) system or a mobile data dispatching system.
• At least one year of experience in or supporting field operations, or one year of equivalent dispatching experience.

Desired Attributes for Success

• Strong business acumen, demonstrating a clear understanding of how actions and decisions impact operational efficiency.
• A collaborative mindset, actively sharing information and working seamlessly with others to achieve shared organizational goals.
• Excellent communication skills, including active listening and the ability to share information clearly and respectfully.
• A customer-focused approach, consistently committed to exceeding expectations for both internal teams and external stakeholders.
• An enterprise mindset, prioritizing overall organizational success and understanding the broader impact of strategic decisions.
• Results-oriented, with a proactive drive to continuously improve processes and achieve outstanding business outcomes.
• Steadiness and poise, demonstrating strength and confidence in challenging situations, and effectively managing conflict with grace.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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