Acquisition Customer Service Representative REMOTE

Join a Leader in Home Healthcare

At Rotech Healthcare Inc., we're more than a medical equipment provider-we're a trusted partner in patient care. As a national leader inventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.

With hundreds of locations across 45 states, our team delivershigh-quality products,exceptional service, andcompassionate supportthat helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.

Explore more about our mission and services at Rotech.com.

Summary

We are seeking a dedicated Acquisition Customer Service Representative to support patient transitions during asset purchases, acquisitions, and contract changes. In this role, you manage inbound call support while documenting patient information, verifying demographics and service area eligibility, and updating transition status across tracking logs and seller portals. You also communicate with patients, caregivers, payors, and referral sources to gather required documentation and ensure a smooth, compliant transition to Rotech.This position pays between $22.00/hr. - $23.00/hr. depending on related experience and state hired in.

Essential Job Duties and Responsibilities

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)

• Inbound Call Management - Receives inbound calls while updating status information in tracking logs and seller portals to ensure accurate and timely documentation.
• Customer Communication - Communicates with patients, caregivers, payors, and referral sources verbally and in writing to address questions, resolve concerns, and support smooth transitions.
• Documentation & Chart Assembly - Documents patient information, processes required paperwork, assembles charts, including preparing files for the Field Operations Team, and completes messaging through ordering platforms and portals.
• Service Area & Demographic Verification - Verifies that transitioning patients fall within the servicing area of company locations and confirms all demographic information needed for accurate processing.
• Compliance & Standards - Complies with all applicable company policies and procedures to maintain JCAHO and organizational standards.
• Additional Responsibilities - Performs other duties and projects as assigned to support operational needs.

Travel

• Travel if needed

Employment is contingent on

• Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.
• Drug screen (when applicable for the position)
• Compliance with healthcare facility credentialing process (when applicable for the position)
• Valid driver's license in state of residence with a clean driving record (when applicable for the position)

Required Education and/or Experience

• High school diploma or GED equivalent, required

Preferred Education and/or Experience

• Experience in medical field and administrative record management preferred, but not required
• Strong customer service background preferred
• Working knowledge of Rotech policies, processes & systems preferred
• Medical terminology preferred
• Knowledge of medical billing practices preferred
• Knowledge of insurance policies and requirements preferred

Skills, Knowledge and Abilities

• Effectively communicate in English; both oral and written, with location employees to ensure questions and concerns are processed in a timely manner
• Interpret a variety of instructions in a variety of communication mediums
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Multi-task along with attention to detail
• Self-motivation, organized, time-management and deductive problem solving skills
• Work independently and as part of a team

Physical Demands

• Utilize computer for extensive hours
• Continuously review documents with small print
• Requires sitting, walking, standing, talking or listening
• Requires close vision to small print on computer and or paperwork; utilize computer for extensive hours
• Lift and carry up to 50lbs

Machines, Equipment and Technical Abilities

• Email transmission and communication
• Internet navigation and research
• Microsoft applications including but not limited to Word, Excel, Power-Point, etc.
• Office equipment; fax machine, copier, printer, phone and computer

Benefits

• Generous paid time off and paid holidays
• Overtime pay for non-exempt positions (as applicable)
• Commissionfor Account Executives
• Bonus and incentive opportunities
• Fixed and variable car reimbursement for Area Managers and Account Executives
• Car, mileage, and telephone reimbursement(as applicable)
• Employee discount and recognition programs

• Employee Assistance Program (EAP)

• 401(k), HSA, and FSA/Dependent Care FSA

• Medical, prescription, dental, and vision coverage

• Life insurance, disability, accidental death, identity protection, and legal services

• Meru Health mental health and Mercer SmartConnect Medicare programs

• Livongo Diabetes and High Blood Pressure programs

• Healthcare Bluebook and RX Savings Solutions programs

• Hepatitis B (HEPB) and TB vaccinations

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.