Salesforce Sales Domain Architect

Position Summary:

The Salesforce Sales Domain Architect is the senior domain architecture leader responsible for defining and evolving Salesforce-enabled sales capabilities across the enterprise.

This role serves as the strategic technology partner for Sales, Sales Operations, Customer Engagement, Account Management, Commercial Programs, and related business organizations. The Principal Architect translates business strategy into a scalable domain architecture roadmap and ensures Salesforce investments deliver reusable enterprise capabilities that accelerate revenue growth, improve seller productivity, and enhance customer experiences.

Working closely with business leaders, product teams, enterprise architects, platform architects, and delivery organizations, this individual guides initiatives from business concept through implementation and capability evolution. The role provides architecture leadership across multiple programs, establishes domain architecture standards, and ensures solutions align with enterprise platform strategies and governance requirements.

The Principal Architect acts as the primary architecture authority for Salesforce Sales capabilities and is accountable for ensuring business priorities, platform capabilities, and delivery execution remain aligned.

Key Responsibilities:

Domain Strategy and Business Partnership

• Serve as the primary architecture advisor to Sales domain leaders.

• Define and maintain the Salesforce Sales domain strategy, target-state architecture, and multi-year capability roadmap.

• Translate business objectives, operating-model changes, and growth initiatives into scalable technology capabilities and solution roadmaps.

• Develop and maintain business capability catalogs, value streams, process architectures, technology landscapes, and target-state transition plans.

• Partner with business stakeholders to prioritize investments, evaluate options, and balance strategic goals with operational realities.

• Identify opportunities to streamline sales processes, improve seller experience, automate manual activities, and eliminate fragmented solutions.

• Align technology capabilities to revenue growth, sales effectiveness, customer acquisition, onboarding efficiency, and account management outcomes.

• Drive adoption of enterprise capabilities and reduce unnecessary customization and duplication.

Solution Architecture and Capability Leadership

• Lead architecture efforts for complex Sales Cloud initiatives and enterprise sales transformation programs.

• Define solution architectures supporting lead-to-opportunity, quote-to-close, account management, territory management, pipeline management, forecasting, and customer engagement capabilities.

• Establish domain-level architecture standards, reusable patterns, capability models, and implementation guidance.

• Design solutions that leverage existing platform services, enterprise integrations, shared data assets, and reusable components.

• Evaluate business requirements and ensure proposed solutions meet functional, technical, operational, and regulatory requirements.

• Partner with the Salesforce Platform & AI Architecture team to ensure alignment with enterprise platform standards and roadmap direction.

• Identify and mitigate technology risks, architectural gaps, dependencies, and scalability concerns.

Architecture Governance

• Represent the Sales domain within enterprise architecture governance forums, design reviews, and Salesforce Centers of Excellence.

• Define decision frameworks and architecture principles specific to the Salesforce Sales domain.

• Evaluate initiatives early to clarify capability ownership, process boundaries, solution options, and cross-functional impacts.

• Ensure solutions align with enterprise architecture, security, integration, data, and platform governance standards.

• Review solution designs and architectural decisions for compliance with approved patterns and target-state objectives.

• Resolve cross-functional architecture issues involving sales processes, data, integrations, customer engagement platforms, and supporting enterprise systems.

• Maintain architecture documentation, capability maps, decision records, and roadmap artifacts.

Delivery Leadership and Team Development

• Provide architecture leadership throughout discovery, planning, solution design, implementation, deployment, and continuous improvement activities.

• Lead and mentor delivery architects and technical teams supporting the Sales domain.

• Establish clear architecture accountabilities across architects, engineering teams, implementation partners, and vendors.

• Guide teams through complex technical and business decisions while maintaining alignment with strategic objectives.

• Promote architecture best practices, reusable assets, design consistency, and continuous improvement.

• Support capability development and mentoring across architecture and engineering communities.

Required Qualifications:

• 12+ years of experience in enterprise architecture, solution architecture, business architecture, or technology leadership roles.

• Significant experience designing and implementing Salesforce solutions in large, complex enterprise environments.

• Deep expertise in Sales Cloud and enterprise sales processes including lead management, opportunity management, account management, forecasting, territory management, customer onboarding, and commercial operations.

• Experience developing business capability roadmaps, target-state architectures, and technology transformation strategies.

• Strong understanding of enterprise integration, data management, security, automation, and Salesforce platform architecture.

• Demonstrated ability to influence senior business and technology stakeholders and facilitate strategic decision-making.

• Experience leading architects and globally distributed delivery teams.

• Strong communication and executive presentation skills.

• Bachelor's degree in Computer Science, Engineering, Information Systems, Business, or equivalent experience.

Preferred Qualifications:

• Salesforce Certified Application Architect, System Architect, or equivalent certifications.

• Experience with Agentforce, analytics platforms, and digital customer engagement capabilities.

• Experience leading large-scale Salesforce Sales Cloud transformation programs.

• Experience working within architecture governance models, Centers of Excellence, or enterprise architecture organizations.

• Experience in healthcare, pharmaceutical distribution, life sciences, manufacturing, or other regulated industries.

• Experience with customer onboarding, B2B commerce, partner engagement, and customer lifecycle management capabilities.

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

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