Patient Coordinator Clinic Navigator

At Summit Orthopedics, we recognize the impact each member of the Summit Family has on one another and on our patients every day. Join a patient-first environment where our values - Better together, Own it, Nimble, Excellence, and Service - are lived down to our BONES. At Summit, team members feel respected, valued, and connected to meaningful work, contributing to a collaborative, community-centered culture built on mutual respect and enjoyment.

The Patient Coordinator Clinic Navigator will function as a patient coordinator telephone resource to Summit patients and serve as an extension of, and a conduit to, all service line patient care teams. This position will be responsible for receiving incoming calls from Summit patients with the goal of successfully addressing their questions or needs, updating information in the patient record, and escalating those that require further patient care action from the respective service line care teams.

This is a full-time role that will primary based at our Corporate Office in Woodbury, MN. Monday - Friday schedule of 8:00am- 4:30pm (schedule subject to change).

• Responsible for answering and responding to patient phone calls for all service line care teams on a daily basis.
• Accountable for accurately assessing patient inquiry or need, providing assistance for initial resolution. When inquiry requires clinical intervention or response, determine appropriate course of action and escalate to care team or other Summit resources, as necessary.
• Responsible to support coordination of patient care between team members, other service line teams and/or other Summit departments. Communicate information from patients to physicians and other care providers in support of patient care. May provide information, complete or update standard (non-complex) paperwork requested by patient as directed by physician or other care provider, and/or in accordance with established physician protocols.
• Accurately enter information to service line team tasks lists, when appropriate and enter physician's orders in to electronic medical record.
• May act as back-up to other physician teams, assisting with voicemail, email and task lists as needed; proactively reaches out to offer assistance.

Summit's hiring range for this position is $20.64 to $25.80 per hour. The hired candidate may be eligible to receive additional compensation in the form of bonuses, differentials and/or deferred compensation. In addition to our base salary, we offer a comprehensive total rewards package that aligns with our vision of leading a healthy and active lifestyle. This includes medical, dental, vision, disability, life insurance, paid time off and 401(k)/profit sharing retirement plan. If you are hired at Summit, your final base salary compensation will be determined based on factors such as skills, education, experience, and internal equity.

Summit Orthopedics provides the Twin Cities, Greater Minnesota and Western Wisconsin with the full spectrum of orthopedic care including sub-specialty clinics, walk-in care at our Orthopedic Urgent Care clinics, imaging, bracing, therapy, surgery, and post-surgical stays at our Care Suites. Our expert team of physicians, surgeons, physician assistants, certified athletic trainers and therapists are part of the 1,200+ employees who partner to provide quality care designed to support a healthier, more active lifestyle.

Summit Orthopedics is committed to providing equal opportunity to all employees and applicants for employment in accordance with all applicable laws and regulations of federal, state and local governing boards and/or agencies.

High School (required)
Associates (preferred)

Associate degree or completion of a community or technical college program such as medical administrative, health care specialty, or other related program. In lieu of education, an equivalent combination of coursework and experience may be considered. (preferred)
2 years: Must have at least 2 years comparable experience in an orthopedic medical or clinical office setting. Prefer prior experience in medical terminology, knowledge of surgical procedures and processes. (required)